Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lakelynn Petty

Troy,Missouri
Lakelynn Petty

Summary

I am 30 years old. I have 2 younger kids. My oldest child is autistic. I have my own vehicle and live in Troy Missouri. I like to be ahead with my work because it makes the day and work environment a lot easier and organized. I am an outgoing person and easy to get along with, I also enjoy meeting new people. I have accumulated five years of experience in the automotive industry. Currently, I am pursuing an online degree in criminal justice, having already obtained my associate's degree and now working towards my bachelor's degree. For over five years, I have been employed in the service department of a dealership, where I engage with customers on a daily basis to prepare estimate quotes for their vehicle repairs. Additionally, I am responsible for scheduling appointments and coordinating with extended warranty companies. I am honored to be regarded as a mentor by many, which I find to be quite gratifying. I adhere to the principle of treating others as I wish to be treated, as I believe there is no other way to live without causing disappointment. My daily objective is to fulfill the needs and desires of those I interact with. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

9
years of professional experience

Work History

Gastorf Chevrolet-Warrenton, MO
Warrenton

Automotive Service Advisor
01.2023 - Current

Job overview

  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership's image and reputation.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.

Poage Chevrolet Buick Service Department-Hannibal, MO
Hannibal

Automotive Service Advisor
09.2019 - 10.2022

Job overview

  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.

County Market-Pittsfield, IL
Pittsfield

Cashier/Trainer
11.2015 - 02.2018

Job overview

  • Managed break board to keep track of breaks for cashiers and front-end employees.
  • Successfully drove new product lines to increase annual profits.
  • Propelled market share to surge ahead of competitors and ranking.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.

Education

Bethel University
Mckenzie, TN

Associate of Applied Science from Criminal Justice
10.2024

Western High School Barry IL
Barry, IL

High School Diploma
05.2012

Skills

  • Leadership and Team Management
  • Problem-solving Abilities
  • Adaptability and Flexibility
  • Technological Proficiency
  • Time Management
  • Dependability and Work Ethic

Timeline

Automotive Service Advisor

Gastorf Chevrolet-Warrenton, MO
01.2023 - Current

Automotive Service Advisor

Poage Chevrolet Buick Service Department-Hannibal, MO
09.2019 - 10.2022

Cashier/Trainer

County Market-Pittsfield, IL
11.2015 - 02.2018

Bethel University

Associate of Applied Science from Criminal Justice

Western High School Barry IL

High School Diploma
Lakelynn Petty