Nigel Pharbo
Mineola
Summary
Experienced Front Store / Pharmacy Manager & Training District Manager with over 12 years of experience in Retail Drug Store and 2 years of experience in the Automotive Service Advisor role for Chrysler Jeep Dodge and RAM. I also grew up in a family who owned auto shops, dealerships and body shops my entire life in Florida and New York. Excellent reputation for having a strategic and analytical approach to problem-solving, and accomplishing profit targets, whilst supporting a mini district and managing regional and field projects to help grow the enterprise. Consistently saved costs and maintained exceptional customer service, by developing and building high-performing teams specializing in customer satisfaction and results driven.
Customer-focused Automotive Service Advisor known for high productivity and efficient task completion. Specialized in customer service excellence, automotive repair knowledge, and workflow management. Excel at communication, problem-solving, and time management to ensure optimal service delivery and customer satisfaction.
Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Automotive Service Advisor
Westbury Jeep
Westbury
09.2024 - Current
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled appointments and managed service department workflow effectively.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Manage 60-90 repair orders at a time at the highest volume Chrysler dealer in the Northeast
- Oversee a team of 11 Chrysler Certified Technicians. Ensure all training and certifications are up to date.
- Deliver strong performance on customer pay and warranty work daily, monthly and weekly, me and my team would deliver 300-450,000 in gross profit per month
- Ensure techs are productive and minimal unapplied time. Each technician on my team would average 40-80 hours per week.
- Top producing advisor for numerous months in a row. Maximizing profits and customer experience
- Achieve CSI and NPS goals and ensure customer satisfaction is achieved and high retention
- Process Extended Warranty and MOPAR service contract claims
- Followed up with customers post-service to ensure satisfaction and address concerns.
- Proficient in XTime/ Engage, CDK, Dealerconnect, and PRODemand Mitchell platforms
- Manage both express lane and main shop vehicles
DL EL STORE MANAGER
CVS PHARMACY
The Villages
05.2022 - 09.2024
- Managing and leading a mini district of 7 front stores.
- Coaching and training leaders to develop talent, lead through impacting and influencing as well as engaging and inspiring their store teams to deliver results.
- Maintaining number 1 FS MSH in Region YTD 2023
- Blue chip owner for MCC 2022
- Improved MCC for total district and Store 08381 by sharing best practices and collaborating with store teams to improve behavioral and operational opportunities impacting the business.
- Led a project for pharmacy technician training to support stores with staffing struggles.
- Recruited, onboarded and trained 5 new technicians in my district.
DL EL DTSM TRAINING STORE MANAGER RX
CVS PHARMACY
Queens
08.2020 - 05.2022
- Managed the highest volume store in the company located in Astoria, NY, with sales totaling $45,000,000 in 2021.
- #1 MSH scorecard holder in the Region for 2019 and 2021 at a 4.7 YTD 2
- Led a mini district in Queens, New York
- Developed leaders through coaching and effectively showing how to deliver results and drive sale goals.
- Regional Blue Chip owner for store remodels including health hubs and YMAS resets
- AP and Sales Pillar Blue Chip Owner
- COVAX and B2B Covid Testing Lead Director
Education
Business Management -
FARMINGDALE STATE COLLEGE
Farmingdale, NY 09.2019 - 05.2022
Business Administration -
NASSAU COUNTY COMMUNITY COLLEGE
Garden City, NYSkills
- Proficient in pharmacy & front store operations
- Business development and planning
- Organization and time management
- Team leadership and coaching
- Staff training and development
- Inventory management
- Scheduling
- Recruitment
- Self-motivated
- Effective leader
- Customer relationship management
- Performance tracking
- Warranty processing
- Workflow management
- Team leadership
- Profit maximization
- Effective communication
- Time management
- Work order management
- Service advising
- Repair recommendations
- Service writing
- Customer retention
Accomplishments
- Winner of CVS HEALTH Paragon Award Top Manager 2017, 2018 & 2019
- Managed a high performing front store and pharmacy for over 1 year while maintaining the #1 ranked in the Region for Total FS and RX Store
- Supervised a team of 70+ staff members.
- Collaborated with a team of 100 associates to provide Covid-19 testing across New York State
- Achieved high customer rankings through effectively coaching and developing team members to demonstrate empathy and respect to customers.
- Supervised a team of 10 store managers and pharmacy managers to increase sales by coaching on new merchandising standards.
- Recruited, hired and trained over 10 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
Timeline
Automotive Service Advisor
Westbury Jeep
09.2024 - Current
DL EL STORE MANAGER
CVS PHARMACY
05.2022 - 09.2024
DL EL DTSM TRAINING STORE MANAGER RX
CVS PHARMACY
08.2020 - 05.2022
Business Management -
FARMINGDALE STATE COLLEGE
09.2019 - 05.2022
Business Administration -
NASSAU COUNTY COMMUNITY COLLEGE