Laken Bradley
Bay Springs,MS
Summary
Proven leader, adept in customer service and problem-solving. Achieved consistent quality in fast-paced environments, leveraging time management and communication skills. Enthusiastic, reliable,and takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations.
Overview
3
3
years of professional experience
Work History
Server/Barista Shift Lead
Lee's Coffee and Tea
02.2024 - 08.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared and assembled food items according to company standards and recipes, ensuring consistency and quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Managed daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards.
- Crafted high-quality espresso-based drinks, brewed coffee, and other beverages according to company standards and customer preferences.
Check Cashing Agent
Checks for Cash
02.2023 - 08.2023
- Efficiently handled the processing and verification of checks and cash transactions, ensuring accuracy and compliance with company policies.
- Managed large volumes of cash, including counting, balancing, and reconciling cash drawers and preparing deposits.
- Identified and reported suspicious transactions, utilizing fraud detection tools and procedures to mitigate risk.
- Managed a multi-line phone system, answered calls, took messages, and directed inquiries to appropriate personnel. Handled incoming and outgoing emails efficiently.
Snow Cone Maker
Sno Biz
04.2021 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Education
High School Diploma -
Stringer Attendance Center
Stringer, MS05.2024
Skills
- Communication
- Leadership
- Time management
- Detail oriented
- Software proficiency
- Problem-solving
Timeline
Server/Barista Shift Lead
Lee's Coffee and Tea
02.2024 - 08.2024
Check Cashing Agent
Checks for Cash
02.2023 - 08.2023
Snow Cone Maker
Sno Biz
04.2021 - 08.2023
High School Diploma -
Stringer Attendance Center
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