Laken Gardner
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
CSR II
Synchrony Financial, GE Capital
Kettering , OH
03.2019 - 09.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Developed strategies to improve quality of customer service delivery.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
Single Point of Contact
PNC Mortgage
Centerville , Ohio
07.2014 - 03.2019
- Resolved customer inquiries related to point of sale transactions and operations.
- Maintained a high level of customer service at all times when dealing with clients or customers regarding their transactions or inquiries.
- Ensured compliance with applicable laws, regulations, standards, policies, and procedures related to the point-of-sale environment.
- Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
Education
Certificate LPN - Nursing
Ohio Medical Career College
Dayton, OH04-2024
Skills
- Complaint Handling
- CRM Software
- Complaint resolution
- Account updating
- Data Entry
- Consultative Sales
Timeline
CSR II
Synchrony Financial, GE Capital
03.2019 - 09.2024
Single Point of Contact
PNC Mortgage
07.2014 - 03.2019
Certificate LPN - Nursing
Ohio Medical Career College