Laken Herr
Effingham,IL
Summary
Accomplished Business Director with a proven track record at NextGen Wireless, adept in operations management and fostering client relations. Spearheaded initiatives boosting employee engagement and sales revenue through strategic partnerships and ethical practices. Excelled in staff training, achieving significant growth and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Business Director
NextGen Wireless
2021.01 - 2024.12
- Increased employee engagement and satisfaction levels through targeted initiatives such as professional development programs at company level across 3 states.
- Championed corporate social responsibility initiatives that demonstrated commitment to ethical business practices and environmental sustainability efforts.
- Established key partnerships with business owners, creating mutually beneficial collaborations that drove growth opportunities for both parties.
- Negotiated favorable contracts with vendors and suppliers, securing cost-effective arrangements without compromising quality or service levels.
- Boosted sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Led organizational transformation efforts to adapt to evolving industry trends and position the company for long-term success, implementing necessary structural changes while maintaining a focus on core business objectives.
Store Manager
Russell Cellular
2017.12 - 2020.11
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Store Manager
Wireless Mike's
2013.10 - 2017.09
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - Generals
Lakeland Community College
Mattoon2011
High School Diploma -
Newton Community High School
Newton05.2010
Skills
- Ethics and integrity
- Operations Management
- Customer Service
- Staff Training and Development
- Goal Setting and Achievement
- Business development and planning
- Customer Complaint Resolution
- Solution selling
- Team Recruiting and Onboarding
- Client Relations
- Self Motivation
- Data-driven decision-making
Timeline
Business Director
NextGen Wireless
2021.01 - 2024.12
Store Manager
Russell Cellular
2017.12 - 2020.11
Store Manager
Wireless Mike's
2013.10 - 2017.09
No Degree - Generals
Lakeland Community College
High School Diploma -
Newton Community High School
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