Laken Mitchell
Brandon,MS
Summary
Accomplished General Manager at Krilakis Greek Gyros, Salads & Burgers, adept in operations management and leadership, streamlined operations and significantly enhanced customer and employee satisfaction. Expert in implementing cost-saving strategies and establishing effective training programs, demonstrating exceptional problem-solving and team-building skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Krilakis Greek Gyros, Salads & Burgers
Ridgeland, MS
06.2022 - Current
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Hostess Trainer
Secret Stash
Crested Butte, CO
08.2021 - 03.2022
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Education
Diploma -
Madison Central High School
Madison, MS05.2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
Certification
CPR Certified
ServSafe Certified
Timeline
General Manager
Krilakis Greek Gyros, Salads & Burgers
06.2022 - Current
Hostess Trainer
Secret Stash
08.2021 - 03.2022
Diploma -
Madison Central High School