Laken Nauseef
Yelm,WA
Summary
Proven leader with extensive experience in operations management and team leadership, notably at Lincare, where I spearheaded compliance initiatives and enhanced team collaboration. Expert in strategic planning and customer service, I have a track record of driving revenue growth and operational excellence. Skilled in consulting and fostering client relationships, my approach has consistently resulted in improved performance metrics and profitability optimization.
Overview
18
18
years of professional experience
Work History
District Manager
Lincare
Clearwater, FL
12.2016 - Current
- Supervised Number locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
CNA
Capital Medical Center
Olympia, WA
04.2013 - 12.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
CNA Student
St. Anthony’s Rehab And Nursing
Camillus, NY
08.2006 - 04.2013
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Education
Diploma -
Moravia High School
Moravia, NYAssociate Degree In Nursing -
South Puget Sound Community College
Olympia, WASkills
- Consulting
- Market Research
- Compliance Monitoring
- Business Development
- Territory Management
- Financial Management
- Proposal Development
- Multi-unit management
- Budget Management
- Revenue Generation
- Project Management
- Leadership Development
- Profitability Optimization
- Projections Development
- Strategic Planning
- Operations Oversight
- Staff Recruiting
- Team Building Practices
- Goal Setting and Performance Metrics
- Budget Preparation
- Data Analytics
- Attention to Detail
- Contract Administration
- Information Analysis
- Business Planning
- Operations Management
- Sales management
- Vendor Management
- Policies and Procedures
- Action Plans
- Employee Scheduling
- Customer Service
- Group Presentations
- Business and Operations Analysis
- Team Leadership
- Client Relationship Building
- Negotiation
- Decision-Making
- Training and coaching
- Leadership skills
- New Hire Onboarding
- Competitor Analysis
- Sales Targeting
- New Business Development
- Marketing Strategy Development
Timeline
District Manager
Lincare
12.2016 - Current
CNA
Capital Medical Center
04.2013 - 12.2016
CNA Student
St. Anthony’s Rehab And Nursing
08.2006 - 04.2013
Diploma -
Moravia High School
Associate Degree In Nursing -
South Puget Sound Community College