Laken Pettit
Apache,OK
Summary
Certified Professional Coder‑Apprentice (CPC‑A) with foundational knowledge in ICD‑10‑CM, CPT, and HCPCS Level II coding. Highly motivated to begin a career in medical coding and contribute to a progressive healthcare team. Over 10 years of professional experience delivering accurate, compliant, and detail‑oriented customer support in the insurance industry. Known for exceptional communication, problem‑solving, and data integrity. Committed to continuous learning and professional growth.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative
Oklahoma Farm Bureau Mutual Insurance
Carnegie, OK
05.2012 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed policy changes and updates, ensuring accuracy in client accounts.
- Developed comprehensive knowledge of insurance products to assist clients effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provide customer support and policy assistance to policyholders.
- Maintain accurate and confidential client information while ensuring compliance with company policies and regulations.
- Demonstrate strong attention to detail when reviewing documentation and processing information.
- Communicate professionally with clients, agents, and internal departments to resolve issues efficiently.
- Apply problem‑solving skills to identify solutions and ensure positive customer experiences.
- Continued education for updated insurance regulations.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Fort Cobb-Broxton High School
Fort Cobb, OKCertified Professional Coder-Apprentice - Medical Billing And Coding
OSU-OKC
Oklahoma City02-2026
Skills
- Data entry
- ICD‑10‑CM Coding
- CPT Coding
- HCPCS Level II Coding
- Medical Terminology
- Human Anatomy & Physiology
- HIPAA Compliance
- Coding Guidelines & Documentation Review
- Codify by AAPC
- Data Integrity & Quality Review
- Problem Solving
- Communication
- Organization & Time Management
- Customer Service
- Critical Thinking
- Attention to Detail
- Confidentiality & Compliance
- Adaptability
- Continuous Learner
Certification
Certified Professional Coder-Apprentice
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Oklahoma Farm Bureau Mutual Insurance
05.2012 - Current
High School Diploma -
Fort Cobb-Broxton High School
Certified Professional Coder-Apprentice - Medical Billing And Coding
OSU-OKC