Laken Sproat

Represented Opla Energy in Houston, Midland, Oklahoma, and Haynesville. Travelled extensively to acquire new accounts and maintain PMD customer base with a strong emphasis on marketing and special events.

• Provided outside sales to Houston and Midland areas.
• Created proposals for new and repeat customer.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Organized special events for customers including securing venues and organizing all activities and goods.
• Contacted regular and prospective customers to provide new service availability and solicit business.
• Maintained high standards of customer service by keeping a positive relationship with all aspects of our service from all departments of our company, as well as rig site managers and truckers.
• Anticipated clients' needs by staying in touch on regular basis.

• Having started with the company and worked my way up into Management, I was responsible for maintaining all front of house operations and customer satisfaction for the greater Houston and surrounding areas.
• Negotiated with suppliers to meet customer expectations while maintaining the company's best interest.
• Created all new hire training material, scouted, and organized and oversaw all training of new hires for new locations
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.