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Salem,OR
Summary
Skilled in time management and compassionate caregiving, I excelled at DSP Connections by enhancing client wellness and safety, significantly improving tenant relations at Viridian Property Management, and boosting customer loyalty at T Mobile. My proactive approach and ability to de-escalate crises have consistently resulted in positive outcomes and improved customer experience.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
DSP Connections
06.2022 - Current
- Maintained clean, safe, and well-organized environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
- Assisted clients with daily living needs to maintain general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior.
Property Manager
Viridian Property Management
12.2022 - 02.2024
- Handled tenant complaints promptly and appropriately.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Retention Specialist
T Mobile
11.2015 - 12.2018
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
Beauty, Aesthetic, Nails
Trade School
Diploma -
Early College High School
Salem, OR06.2011
Skills
- Time management
- Behavior redirection
- Client support
- Compassionate caregiving
- Client documentation
Timeline
Property Manager
Viridian Property Management
12.2022 - 02.2024
Direct Support Professional
DSP Connections
06.2022 - Current
Retention Specialist
T Mobile
11.2015 - 12.2018
Beauty, Aesthetic, Nails
Trade School
Diploma -
Early College High School
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