Summary
Overview
Work History
Education
Skills
Timeline
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Lakendra Blaylock

Memphis,TN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Pediatric Consultants
Memphis, TN
05.2019 - Current
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Claims Specialist

State Farm
Memphis, TN
07.2021 - 05.2022
  • Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.

Customer Service Representative

ASI
Memphis, TN
01.2019 - 07.2021
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Utilized computer systems to access accounts for research purposes.

Education

Diploma -

Concorde Career College
Memphis, TN
07-2015

High School Diploma -

Horn Lake High School
Horn Lake, MS
05-2013

Skills

  • Phlebotomy
  • Inventory Management
  • HIPAA Compliance
  • Patient Flow Management
  • Patient Scheduling
  • Data Entry
  • Payment Collection
  • Insurance Claims
  • Insurance Verification
  • Complaint resolution
  • Inbound and Outbound Calling
  • Customer Relationship Management (CRM)
  • Claims Management
  • CRM Software
  • Documentation abilities

Timeline

Claims Specialist

State Farm
07.2021 - 05.2022

Medical Assistant

Pediatric Consultants
05.2019 - Current

Customer Service Representative

ASI
01.2019 - 07.2021

Diploma -

Concorde Career College

High School Diploma -

Horn Lake High School

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Lakendra Blaylock