LA'Kendra Blue
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSR
McKesson - Remote
Houston, TX
09.2019 - 08.2023
- Assisted new policyholders with processing claims.
- Precisely calculated refunds, premiums and adjustments.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages. Prepared and reviewed insurance-claim forms and related documents for completeness.
- Provided legal support by assembling documentation for settlement action.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted new policyholders with processing claims.
- Precisely calculated refunds, premiums and adjustments.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Provided legal support by assembling documentation for settlement action.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Customer Service Representative
Walmart
Houston, Texas
06.2014 - 09.2019
- Developing and implementing proper customer service policy for an entire organization.
- Develop measurement strategies for customer satisfaction for improved services.
- Handling face-to-face customer enquiries.
- Investigating any discrepancies and solving customer related issues.
- Issuing refunds or compensation to customers.
- Producing written information for customers, often involving use of computer packages/software.
- Assisting with store recruitment and appraisals as well as new hire training.
Warehouse Associate
Amazon Warehouse
Houston, TX
11.2008 - 04.2014
- Process, package and ship orders accurately.
- Organize stocks and maintain inventory.
- Inspect products for defects and damages.
- Examine ingoing and outgoing shipments.
- Organize warehouse space.
- Receive, unload and place incoming inventory items appropriately.
- Check, verify and fill customer invoices.
Education
Associate of Science -
Associate's Degree in Business Ethics
Kirkwood Community College - Kingwood, WV08-2022
High School Diploma -
Putnam City North High School
Oklahoma City, OK05-2008
Skills
- CRM Software
- Complaint Handling
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Account updating
- Epic
- word
- excel
- Claims Processing
- Payment posting
- Data entry experience
Certification
- Certificate in General Insurance–The Institutes Risk & Insurance Knowledge Group; foundational knowledge across various types of insurance claims.
- Automotive Service Excellence (ASE) Collision/Refinish Certification – National Institute for Automotive Service Excellence, applicable for adjusters in auto claims.
- Automobile Claims Adjuster Licensing Course – [State] Department of Insurance or equivalent state authority.
Timeline
CSR
McKesson - Remote
09.2019 - 08.2023
Customer Service Representative
Walmart
06.2014 - 09.2019
Warehouse Associate
Amazon Warehouse
11.2008 - 04.2014
- Certificate in General Insurance–The Institutes Risk & Insurance Knowledge Group; foundational knowledge across various types of insurance claims.
- Automotive Service Excellence (ASE) Collision/Refinish Certification – National Institute for Automotive Service Excellence, applicable for adjusters in auto claims.
- Automobile Claims Adjuster Licensing Course – [State] Department of Insurance or equivalent state authority.
Associate of Science -
Associate's Degree in Business Ethics
High School Diploma -
Putnam City North High School
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