LaKendra F Thomas
McDonough,GA
Summary
Resourceful Claim Handler adept at managing tasks with high productivity and efficiency. Specialized in claims processing, policy interpretation, and dispute resolution, ensuring smooth operational flow. Excel in communication, problem-solving, and adaptability, contributing to successful team collaboration and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claim Associate- Express
State Farm
Dunwoody, GA
10.2024 - Current
- Investigated and confirmed facts for complex automobile accidents, reducing claim resolution cycle time.
- Determined coverage, liability, and damages to mitigate risk and ensure accurate assessments.
- Negotiated settlements while controlling costs, balancing fair compensation with financial sustainability.
- Handled claims promptly, issuing fair settlements to enhance customer experience and trust.
Customer Care
Toyota Financial
Alpharetta, GA
01.2024 - 09.2024
- Provided exceptional customer service via phone and email, strengthening customer trust and loyalty.
- Resolved billing issues and processed payment adjustments to enhance account accuracy.
- Coordinated with insurance carriers to verify claims, reducing turnaround times for disputes.
- Ensured accurate financial data and resolved discrepancies to minimize compliance risks.
- Guided customers through financial hardship programs, preserving brand reputation and supporting community needs.
Interrelated Teacher/ Special Education
Dekalb County School System
Lithonia , GA
08.2023 - 01.2024
- Developed tailored education plans that improved academic performance for each student.
- Maintained compliance with IDEA and district standards, reducing legal risks for the school district.
- Engaged parents/guardians through consistent communication, enhancing involvement in student development.
- Coordinated with general education staff, counselors, and administrators to ensure comprehensive service delivery.
- Led IEP meetings, fostering trust and collaboration within the school community.
- Supported equitable learning by promoting behavioral growth alongside academic success.
Payment Processing/ Mailroom
Hyundai Capital America
Dunwoody, GA
11.2022 - 08.2023
- Processed high volumes of customer payments with precision, reducing errors and ensuring timely account updates.
- Reconciled payments, resolved discrepancies, and identified misapplied funds to support finance team’s cash flow tracking.
- Responded to inquiries regarding payment postings and due dates, fostering trust and efficient issue resolution.
- Flagged and corrected payment issues swiftly, minimizing risks of delinquent accounts and late fees.
- Collaborated with internal departments to resolve payment issues and maintain good standing for accounts.
Dealer Support
Hyundai Capital America
Dunwoody , GA
05.2022 - 11.2022
- Served as primary contact for Hyundai and Kia dealership partners, providing timely support and building strong relationships.
- Assisted dealers with loan application submissions and contract funding, ensuring smooth financing processes.
- Investigated and resolved discrepancies related to funding delays and missing documents, maintaining sales momentum.
- Delivered professional communication between dealers and internal departments, enhancing coordination and efficiency.
Special Funder
Hyundai Capital America
Dunwoody , GA
08.2021 - 01.2022
- Managed funding operations for indirect auto loans, working closely with third-party lenders, dealers, and internal teams to ensure accurate and timely disbursements
- Resolve funding exceptions and discrepancies to maintain high operational efficiency and dealer satisfaction
- Coordinate with credit analysts and compliance officers to ensure adherence to regulatory standards and funding policies
Funding Investigator
Hyundai Capital America
Dunwoody , GA
02.2016 - 01.2021
- Conducted comprehensive reviews of retail and lease contracts for accuracy and compliance with funding guidelines.
- Investigated discrepancies and unusual deal structures to identify potential fraud and safeguard company assets.
- Verified and corrected critical customer vehicle and contract information for accurate system input.
- Documented findings and flagged irregularities for audit trails, supporting regulatory compliance.
Funder I
Hyundai Capital America
Dunwoody , GA
10.2014 - 01.2016
- Reviewed and funded auto loan and lease contracts, ensuring timely disbursements to dealerships.
- Audited contact packages for compliance, reducing errors and rework significantly.
- Ensured adherence to Hyundai Capital policies and legal regulations to mitigate risk.
- Handled high volume of contracts efficiently, contributing to daily and monthly funding goals.
Education
Bachelor of Science - Healthcare Management
Clayton State University
Morrow, GASkills
- Learning agility
- Digital literacy
- Team leadership
- Customer Centricity
- Negotiation & Conflict Resolution
- Decision-Making under Pressure
Certification
All Lines Licensed Adjuster, 2219830
Timeline
Claim Associate- Express
State Farm
10.2024 - Current
Customer Care
Toyota Financial
01.2024 - 09.2024
Interrelated Teacher/ Special Education
Dekalb County School System
08.2023 - 01.2024
Payment Processing/ Mailroom
Hyundai Capital America
11.2022 - 08.2023
Dealer Support
Hyundai Capital America
05.2022 - 11.2022
Special Funder
Hyundai Capital America
08.2021 - 01.2022
Funding Investigator
Hyundai Capital America
02.2016 - 01.2021
Funder I
Hyundai Capital America
10.2014 - 01.2016
Bachelor of Science - Healthcare Management
Clayton State University
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