Savannah Lowery

• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
• Completed required investigations on referred files within established timeframes.
• Reviewed data to verify validity of claims and determine case management actions.

• Received underwriting approvals after accurately completing applications for insurance coverage.
• Responded to customer inquiries and problems to promote great service.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
• Supported accounting functions by assisting with accounts receivables, banking and cash management.
• Fulfilled requests for title documentation, letters of permission and insurance claims.

• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Assisted hotel guests with check in and out procedures courteously.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
• Documented wake-up requests and set up automatic calls in system.
• Ran end-of-day computer functions and closed out reports, submitting details to accounting for review.
• Coordinated with guest services and concierge team to meet guest needs.
• Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
• Monitored reservations to track incoming parties and special events.

-Responsible for over 9,000 households and maintaining their billing, coverage, claim questions, and anticipating their needs

-Required to obtain my GA insurance license
-Required to be proficient in multiple computer systems
-Developed excellent customer service skills
-Had to manage delicate personal situations with customers daily
-Developed a system of personal checks and balances for my work that was not previously established