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Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

My overall objective is to have a career highlighting my key skills in Claims Management, Finance as well as Customer Service. I have a passion for problem solving and new challenges. I am the person that will always take on a new task or challenge with joy and always do my best to self-improve. I am always open to criticism, and I always want to learn new skills to help me grow within the company as well as a person.

Detail-oriented administrative and claims professional with 10+ years of experience managing records, reviewing documentation, processing payments, maintaining accurate customer accounts, and handling high-volume transactions. Skilled in data entry, account reconciliation support, documentation management, customer relations, and maintaining accurate financial records.

Adept at navigating complex regulatory environments, I spearheaded grant management and Medicaid billing at Columbia Gorge ESD, enhancing compliance and financial efficiency. Leveraging expertise in EGMS, DELC, ERP system and exceptional interpersonal skills, I improved stakeholder relations and optimized funding processes, achieving a notable increase in timely grant reimbursements.

Lakendra Johnson

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Claims Representative

Benefits Advisor

Billing Specialist

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Highschool -

Bachelor in Criminal Justice - Human Services

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Claims Representative

Benefits Advisor

Billing Specialist

Highschool -

Bachelor in Criminal Justice - Human Services

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