LaKendra Roberts-Jackson
Summary
Driven professional with a strong background in Quality Assurance and Inventory Control. Excelled in roles requiring attention to detail and quality procedures, significantly improving operational efficiency. Skilled in customer service and HIPAA compliance, adept at enhancing patient confidentiality and satisfaction. Demonstrates exceptional equipment operation skills and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Inventory Specialist
Bakkavor USA
10.2021 - Current
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Create and Completed waste report 4 times a week also create and complete line down time sheets.
- Input SIC sheets into spreadsheet daily.
- Follow FIFO per FDA and USDA protocol.
- Rotate different racks of product daily.
- Completed concession for products that are 4 days old for approval or denial.
Order Picker
Amazon
07.2020 - 10.2021
- Excellent communication skills, both verbal and written.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Utilized handheld device to select orders and prepare for shipment delivery.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Help driver pull carts to delivery van.
Quality Assurance Analyst
Bakkavor USA
08.2018 - 02.2020
- Responsible for taking temperature of food that is being cooked in the kettles, chester jenson and steamer.
- Check the temperature of different types of chicken that fall from the Spiral Oven to ensure the grill is staying at temperature.
- Once a speed rack is full place it in the blaster so that it can cool down to 40 degrees or below.
- Once items are cooled down pull items from the blaster and place them in the WIP chill for ALC and cold mixing to grab what they need to use.
- Trained new employees on how to complete cooling paperwork.
Healthcare Customer Service Representative
Xerox
09.2006 - 11.2017
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Per HIPPA gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Increased efficiency and team productivity by promoting operational best practices along with assisting low performing coworkers to improve their call scores.
- Responded proactively and positively to rapid change.
- Checked ICD 9 & 10 codes along with CPT codes against patient policy.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Education
Certificate - Medical Office
Central Piedmont Community College
Charlotte, NC06.2011
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.2006
Skills
- Quality Procedures
- Inventory Counts
- Attention to Detail
- Operations
- Equipment Operation
- Insurance Billing
- Customer Service
- Inventory Control
- Call center experience
- Insurance Verification
- Patient confidentiality
- HIPAA Compliance
- Quality Assurance
- Medical Terminology
Timeline
Inventory Specialist
Bakkavor USA
10.2021 - Current
Order Picker
Amazon
07.2020 - 10.2021
Quality Assurance Analyst
Bakkavor USA
08.2018 - 02.2020
Healthcare Customer Service Representative
Xerox
09.2006 - 11.2017
Certificate - Medical Office
Central Piedmont Community College
High School Diploma -
West Mecklenburg High School
Similar Profiles
Vanessa SerranoVanessa Serrano
Quality Assurance Analyst at Bakkavor USAQuality Assurance Analyst at Bakkavor USA
Christopher MatibeChristopher Matibe
Environmental Health and Safety Specialist at Bakkavor USAEnvironmental Health and Safety Specialist at Bakkavor USA
Antanay AveryAntanay Avery
QA Lead at Bakkavor USAQA Lead at Bakkavor USA