Lakendra Sankey
Montgomery ,AL
Summary
Assistant Manager experienced in enhancing customer satisfaction and driving sales growth through effective problem-solving and inventory management. Managed restaurant operations while ensuring compliance with food safety standards and fostering teamwork, which improved overall team dynamics. Trained staff on guest service protocols, addressed guest concerns promptly, and maintained a positive dining experience.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Store Manager
Slim Chickens
Montgomery, AL, AL
10.2025 - Current
- Supervised daily restaurant operations and supported Slim Chickens's store leadership.
- Supervised daily restaurant operations and supported Slim Chickens's store leadership.
- Trained team members on guest service, food safety, and brand standards.
- Monitored labor, scheduling, and shift coverage for restaurant floor teams.
- Coordinated drive-thru, dine-in, and carryout service during busy periods.
- Resolved guest concerns and reinforced friendly Slim Chickens service expectations.
- Inspected cleanliness, sanitation, and kitchen readiness across work areas.
- Coached crew members on upselling, teamwork, and shift execution.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assistant Manager
Popeyes
Montgomery, AL
05.2025 - 10.2025
- Supervised restaurant operations, ensuring efficient front-of-house and back-of-house service.
- Managed employee schedules and coordinated shift coverage to maintain smooth floor operations.
- Trained staff onmenu knowledge, and guest service.
- Resolved guest concerns and supported team communication during busy periods.
- Handled cash drawers, POS transactions, and closing procedures accurately.
- Enforced food safety, cleanliness, and workplace compliance standards.
Assistant Manager
Bosswings
02.2023 - 02.2025
- Assisted customers by assessing needs and applying knowledge of consumer preferences to enhance the service experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted inventory counts to verify stock levels, resolve discrepancies, and support future inventory planning.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Encouraged collaboration among staff on project tasks to foster teamwork and improve workplace dynamics.
Contractor
Lion Outsourcing
07.2022 - 01.2023
- Delivered high-quality work on time and within budget, resulting in consistent positive feedback from clients.
- Provided outstanding service to customers, strengthening relationships for future business opportunities.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Coordinated delivery of materials and resources to job sites, preventing delays in project timelines.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Assistant Manager
Premier Kings
12.2019 - 07.2022
- Supervised day-to-day operations, ensuring alignment with performance, quality, and service standards.
- Maintained clean, safe, and organized store environment, contributing to positive customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
Cashier
Schuster Enterprises
09.2014 - 12.2019
- Greeted customers entering store and addressed their needs to enhance the shopping experience.
- Greeted customers entering store and addressed their needs to enhance shopping experience.
- Developed relationships with customers to foster loyalty and repeat visits.
- Adapted schedule to meet fluctuating business demands and extra shifts to meet business needs.
Education
Associate Degree In Nursing -
Virginia College
Montgomery, AL, AL 09.2014 - 05.2016
High School Diploma -
Jefferson Davis High School
Montgomery, AL 08.2008 - 05.2010
Skills
- Operations management
- Shift management
- Team leadership
- Team supervision
- Customer service
- Customer relations
- Onboarding processes
- Hiring and training
- Conflict resolution
- Problem-solving
- Decision-making
- Financial reconciliation
- Inventory control
- Pos system operation
- Food safety standards
- Retail management
- Sales growth
- Visual merchandising
- Time management
- Team motivation
- Attention to detail
- Attention to detail
- Hiring and training
Timeline
Assistant Store Manager
Slim Chickens
10.2025 - Current
Assistant Manager
Popeyes
05.2025 - 10.2025
Assistant Manager
Bosswings
02.2023 - 02.2025
Contractor
Lion Outsourcing
07.2022 - 01.2023
Assistant Manager
Premier Kings
12.2019 - 07.2022
Associate Degree In Nursing -
Virginia College
09.2014 - 05.2016
Cashier
Schuster Enterprises
09.2014 - 12.2019
High School Diploma -
Jefferson Davis High School
08.2008 - 05.2010