Lakendra Skinner
Simpsonville,SC
Summary
Dedicated and Reliable Professional with Experience in Customer Service, Front Desk Operations, and Administrative Support. Highly organized, detail oriented, and skilled in Microsoft Office Applications. Adept at working in a fast-paced environments, assisting guests, handling booking systems, and helping Management complete Payroll. Strong ability to foster positive relationships with customers and team members.
Experienced with front desk management, including guest check-ins, reservations, and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Associate/Sales Rep
Hampton Inn by Hilton
10.2021 - Current
- Welcome guests and ensure a smooth check-in and check-out process
- Troubleshoot Digital Key Systems
- Manage online and Telephone Bookings
- Verify Payment Methods
- Assign Rooms and Provide information about hotel amenities and promotions
- Utilize OnQ Property Management System and PEP for reservations and guest services
- Promote and sell event spaces for conferences, weddings, meetings, and other gatherings.
- Collaborate with event planners and coordinate logistics for group bookings
- Ensure that all contract terms are clear, agreed upon, and adhered to
- Assist General Manager with completing Payroll
Member Service Associate
YMCA
07.2017 - 01.2025
- Provide excellent customer service to members, guests, and program participants
- Respond to inquiries and promote membership and programs
- Maintain cleanliness and organization of the Front Desk area
- Utilize Oracle and Daxco computer systems for membership management and transactions
- Research any questions or concerns the customer may have about billing
- Troubleshoot any problems the customers may have with the equipment
- Address any questions or concerns the customers may have with the YMCA app
Manufacturing Production Technician
Mau/BMW
Greer, SC
07.2010 - 12.2014
- Operated and maintained manufacturing equipment to ensure efficient production flow.
- Monitored quality control processes, identifying defects and implementing corrective actions.
- Collaborated with team members to optimize assembly line performance and workflow efficiency.
- Trained new technicians on safety protocols, machinery operation, and standard operating procedures.
- Coordinated with suppliers to verify shipment accuracy and resolve discrepancies.
- Managed inventory levels and ensured accurate stock counts during receiving processes.
- Streamlined documentation processes for incoming shipments, reducing processing time significantly.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
Education
Business Management - Information Technology
Spartanburg Community College
08-2009
Skills
- Strong organizational and multitasking skills
- Excellent communication skills, both verbal and written
- Attention to Detail
- Quick Learner with problem-solving skills
- Proficient in Microsoft Word, Excel, Access, and PowerPoint
- Knowledge of OnQ Property Management System, PEP, Oracle, and Daxco
Certification
- Accounting Principles
- Financial Management
- E-Commerce in Business
- Business Ethics
- Human Resource Management
- Marketing
Timeline
Front Desk Associate/Sales Rep
Hampton Inn by Hilton
10.2021 - Current
Member Service Associate
YMCA
07.2017 - 01.2025
Manufacturing Production Technician
Mau/BMW
07.2010 - 12.2014
Business Management - Information Technology
Spartanburg Community College