Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAKENDRA SMITH

Columbus,GA

Summary

Diligent assembly line worker contributing to a team-based mechanics assembly to create a safe and efficient work environment. Possessing strong multi-tasking, organizational, and teamwork abilities, consistently assembling over 300 products per hour in a fast-paced environment to meet challenging demands. Dedicated customer service representative with a track record of processing high volumes of error-free transactions and achieving departmental goals. Proficient in managing conversational flow and diffusing difficult customer situations, providing exceptional service.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TSYS
10.2021 - 03.2025
  • Analyzes calls to decide on direct service, transfer, or further follow-up for effective client resolution.
  • Specialized information given to customers.
  • Maintained productivity while working remotely.

Assembly Line Worker

Daehan Solutions
02.2020 - 08.2021
  • Positioned and aligned components to complete accurate assembly work.
  • Identified defects in materials and communicated with management to ensure swift correction.

Customer Service Representative

Voicelink
04.2019 - 12.2020
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Education

High School Diploma -

Hardaway High School
Columbus, GA
05.2018

Skills

  • High-energy attitude
  • Problem-solving abilities
  • Call center experience
  • Leadership
  • Goal-oriented
  • Critical thinking
  • Organizational skills
  • Computer skills
  • Microsoft Office
  • Warehouse organization
  • Assembly and production
  • Safety protocols
  • Safety procedures

Timeline

Customer Service Representative

TSYS
10.2021 - 03.2025

Assembly Line Worker

Daehan Solutions
02.2020 - 08.2021

Customer Service Representative

Voicelink
04.2019 - 12.2020

High School Diploma -

Hardaway High School
LAKENDRA SMITH