Lakendra Taylor
Richmond,TX
Summary
Enthusiastic and personable Realtor and Customer Service Representative with 14+ years of experience in customer service, product & service knowledge, and technical support. Proficient in business development, market trends evaluation, and customer query resolution to meet organizational goals. Adept in financial analysis, cash handling, and verbal communication to optimize business profitability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams
Katy, TX
11.2023 - Current
- Provide excellent customer service daily through market trends knowledge and query resolution, optimizing informed decisions of consumers. I also Coordinated with appraisers, title companies, lenders, and home inspectors to ensure a successful closing process.
Customer Service Representative/Contractor
Live Ops
05.2019 - Current
- Streamline business consultation duties by managing inbound & outbound calls, recognizing customer needs, and offering effective solutions for customers.
Office Manager
Ancar Accounting And Tax Services
04.2017 - 06.2023
- In my role as Office Manager, I was a valuable part of the team. I assisted in customer satisfaction and business success through developing, maintaining, and updating paper and electronic document filing systems. Additionally, I updated reports, managed accounts, and generated reports for the company's database.
Bank Teller
ASI FEDERAL CREDIT UNION
03.2011 - 01.2014
- Provided exceptional customer service through answering customer inquiries regarding account balances, transaction history, service charges, interest rates, and processed customer transactions promptly, minimizing wait times. I also utilized my strong interpersonal and communication skills to build and maintain relationships with customers and completed high-volume, accurate money counts via both manual and machine-driven approaches.
Education
MBA - Business Administration
Texas Southern University
Houston, TX05-2025
Bachelor of Arts - General Studies
Texas Southern University
Houston, TX08.2023
Skills
- Exceptional customer service
- Product & Service Knowledge
- Customer Query Resolution
- Financial Services
- Cash Handling
- Technical Support
- Business Development
- Market Trends Evaluation
- Strong Communication and Interpersonal Skills
- Time Management
- Adaptability
- Google Suite
- Microsoft Office
- QuickBooks
Certification
Real Estate License
Texas, 10/2023
Timeline
Realtor
Keller Williams
11.2023 - Current
Customer Service Representative/Contractor
Live Ops
05.2019 - Current
Office Manager
Ancar Accounting And Tax Services
04.2017 - 06.2023
Bank Teller
ASI FEDERAL CREDIT UNION
03.2011 - 01.2014
MBA - Business Administration
Texas Southern University
Bachelor of Arts - General Studies
Texas Southern University
Real Estate License
Texas, 10/2023
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