LaKendra Vinson
Gallatin,TN
Summary
Certified Medical Assistant and experienced Customer Service Professional with a proven track record in healthcare support, claims processing, patient care, and customer engagement. Skilled at multitasking, problem-solving, and delivering compassionate, high-quality service in fast-paced environments. Adept at fostering positive relationships with patients, providers, and customers while ensuring accuracy, compliance, and satisfaction. Seeking to leverage diverse experience to contribute to a healthcare or administrative team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Healthcare Representative
Brighton Health Plan Solutions
06.2023 - Current
- Handle inbound calls from members, providers, and others regarding claims, eligibility, and benefits verification
- Adjust claims accurately and provide first contact resolution when possible.
- Answer questions on fee schedules, network participation, and requirements.
- Investigate and resolve inquiries using decision-support tools and training.
- Educate callers, validate understanding, and adapt communication to meet needs.
- Assist members in Medicare & Medicaid
- Ability to understand and navigate managed care eligibility, insurance billing requirements, and obtaining pre-authorizations or pre-determinations
- Collaborate with teams to support projects and business improvements.
- Demonstrate strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations.
Certified Medical Assistant
Ascension Medical Group Saint Thomas
09.2022 - 01.2023
- Took vitals, documented medical history, and assisted with treatments and medications.
- Performed select clinical duties, prepared treatment rooms, and assisted with procedures.
- Documented patient encounters, diagnoses, symptoms, and prescriptions.
- Transcribed patient orders for labs, radiology, and medications.
- Experience in Epic and or other of electronic billing systems
- Handled clerical duties: answering phones, maintaining records, and filing.
- Maintained clean, organized environment and managed supplies.
Customer Service Account Executive
Comcast Xfinity
05.2017 - 06.2022
- Consistently met/exceeded sales targets using consultative engagement techniques.
- Provided exceptional customer support while building lasting relationships.
- Educated customers on products/services, ensuring consistency and quality.
- Maintained professionalism, integrity, and effective communication skills.
- Thrived in competitive environment with adaptability and growth mindset.
- Collaborated with peers and cross-functional teams to enhance customer experience.
- Efficiently navigated multiple systems while maintaining accurate data entry.
- Maintained reliable attendance and flexibility for nights/weekends.
Certified Medical Assistant
Care Now Urgent Care
08.2020 - 04.2021
- Checked patients in/out, verified insurance, and collected copays.
- Drew blood, assisted physicians, gave injections, and provided wound care.
- Certified Professional Coder certificate
- Medical terminology, diagnosis and procedure coding
- CPR certified
Debt Collector Senior Account Manager
Portfolio Recovery Associates
05.2013 - 05.2017
- Collected debt within statute of limitations via outbound calls.
- Arranged repayment schedules based on financial ability.
- Met or exceeded monthly collection goals.
Education
Certified Medical Assistant -
South College
Nashville, TN01.2020
Skills
- Computer Skills: Typing 60 wpm, Microsoft Office, Excel, multiple systems, Google Drive
- Phone Etiquette: Professional, patient, polite, proactive, excellent communication
- Problem Solving: Creativity, critical thinking
- Customer Service: Active listening, time management, prioritization
- Office & Administrative: Data entry, billing, scheduling, office equipment
- Certified Medical Assistant: Compassionate, caring, patient-focused, EMR, record keeping
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Healthcare Representative
Brighton Health Plan Solutions
06.2023 - Current
Certified Medical Assistant
Ascension Medical Group Saint Thomas
09.2022 - 01.2023
Certified Medical Assistant
Care Now Urgent Care
08.2020 - 04.2021
Customer Service Account Executive
Comcast Xfinity
05.2017 - 06.2022
Debt Collector Senior Account Manager
Portfolio Recovery Associates
05.2013 - 05.2017
Certified Medical Assistant -
South College