Lakenya Johnson
Biloxi,MS
Summary
Dynamic and results-driven professional with extensive experience at Chick-fil-A, excelling in customer service and team leadership. Proven ability to enhance operational efficiency through adaptability and critical thinking. Recognized for training and mentoring new employees while maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Team Member
Chick-fil-A
Diberville, Mississippi
05.2024 - Current
- Completed numerous orders and projects per shift with high accuracy.
- Supported fellow team members with regular tasks and activities.
- Adapted to operational needs, taking on different roles to support workflow.
Team Leader
Chick-fil-A
Metairie, Louisiana
06.2023 - 02.2024
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Coached new employees struggling with specific tasks.
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Upholding team members to Chick-Fil-A standards.
- Maintaining food safety and cleanliness.
Team Member
Chick-fil-A
New Orleans, Louisiana
07.2017 - 04.2023
- Restocked supplies to keep teams productive.
- Adapted to operational needs, taking on different roles to support workflow.
- Greeting customers, taking orders, and operating the cash register.
- Creating an overall welcoming environment for customers.
- Maintaining cleanliness of the restaurant.
Education
BLS Certification,Dental Radiography Certificatio -
Accelerated Academy
Gulfport, Mississippi04.2026
High School - undefined
Warren Easton
New Orleans, LA05.2020
Skills
- Complaint resolution
- Dependability and reliability
- Training and mentoring
- Working in a Busy Setting
- Adaptability
- Critical Thinking
- Customer service
- Organization & Cleanliness
Timeline
Team Member
Chick-fil-A
05.2024 - Current
Team Leader
Chick-fil-A
06.2023 - 02.2024
Team Member
Chick-fil-A
07.2017 - 04.2023
High School - undefined
Warren Easton
BLS Certification,Dental Radiography Certificatio -
Accelerated Academy