Lakeram Shiwsankar
Hempstead
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
11
11
years of professional experience
Work History
General Manager
Pret A Manger
Manhattan
04.2017 - Current
- Acted as a floater manager for one year, providing coverage during manager unavailability or breaks, showcasing adaptability and leadership skills.
- Achieving record-breaking sales for the company, demonstrating effective strategies, and impactful contributions to overall business success.
- Proven experience in successfully managing store operations, overseeing, and leading teams of 15 or more.
- Managed third-party deliveries across multiple platforms, demonstrating organizational skills, and ensuring successful coordination for efficient and timely deliveries.
- Managed cash handling operations, including cash deposits, and maintaining accurate financial records for the organization.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Manager
Pret A Manger
Manhattan
07.2015 - 07.2017
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted employee evaluations to provide adequate feedback, and recognize quality performance.
- Analyzed existing processes for effectiveness as needed to enhance overall productivity levels.
- Reviewed financial statements, and sales or activity reports to measure productivity, or goal achievement.
- Resolved customer complaints quickly, while maintaining high quality standards of service delivery. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated with management on developing strategic plans for achieving business goals.
Store Key Role/ Team Leader
Pret A Manger
Manhattan
07.2014 - 07.2015
- Effectively orchestrated the successful launch of a new season of beverages and new season recipes, as per company requirements.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained positive working relationship with fellow staff and management.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Utilized coffee maker, espresso machine and French press to prepare coffee. Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sliced fruits, vegetables and meats for use in food service.
- Operated point-of-sale computerized screen properly to keep workflows running smoothly and without overages or shortages.
Team Member
Pret A Manger
Manhattan
12.2013 - 07.2014
- Prepared hot food items according to recipes and menu specifications.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Established and maintained an open, collaborative relationship with the kitchen team to maximize efficiency. Helping to complete job tasks during peak times for smooth efficiency.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Filled customer orders quickly to promote speedy service, helping increase business.
- Stocked shelves, rotated merchandise, and kept store clean and organized.
Education
Business Administration
Uitvlugt
Guyana01-2011
Skills
- Strategic Sales Planning
- Operational management
- Inventory Management
- Financial Transaction Processing
- Third-party logistics
- Budgeting and Financial Analysis
- Strategic Team Guidance
- Staffing, training, and development
- Problem-Solving Expertise
- Customer relations
- Cross-functional team management
Timeline
General Manager
Pret A Manger
04.2017 - Current
Assistant Manager
Pret A Manger
07.2015 - 07.2017
Store Key Role/ Team Leader
Pret A Manger
07.2014 - 07.2015
Team Member
Pret A Manger
12.2013 - 07.2014
Business Administration
Uitvlugt
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