Lakerra Barnes
Philadelphia,PA
Summary
Dedicated Front Desk Agent with proven skills in guest services and problem resolution. Committed to enhancing guest satisfaction through effective communication and time management.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Shaner Hotel Group
Philadelphia, PA
11.2021 - Current
- Manage guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Resolve guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Coordinate room assignments and maintain accurate reservations using property management systems.
- Assisted in training new front desk staff on standard operating procedures and customer service protocols.
Front Desk Agent /Hotel Night Auditor
TownePlace Suites by Marriott
Wilmington, DE
06.2018 - 11.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and concerns promptly.
- Coordinated room assignments efficiently
- Implemented hotel policies and procedures, enhancing operational compliance and efficiency.
- Collected room deposits, fees, and payments.
Supervisor
Travel Traders LLC
Philadelphia, PA
04.2016 - 06.2018
- Managed inventory levels, coordinating with vendors for timely stock replenishment.
- Conducted performance evaluations, providing constructive feedback to team members.
- Developed training materials, enhancing onboarding processes for new employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Mastery Charter Pickett Campus
Philadelphia, PASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest accommodations
- Listening skills
Timeline
Front Desk Agent
Shaner Hotel Group
11.2021 - Current
Front Desk Agent /Hotel Night Auditor
TownePlace Suites by Marriott
06.2018 - 11.2021
Supervisor
Travel Traders LLC
04.2016 - 06.2018
High School Diploma -
Mastery Charter Pickett Campus