Lakesha Block
Houston
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Medical Transportation Management
Houston
02.2023 - Current
- Assisted clients with medical transportation scheduling and inquiries.
- Communicated effectively with healthcare providers and patients for service coordination.
- Resolved customer issues promptly to ensure satisfaction and service continuity.
- Maintained accurate records of transportation requests and client interactions.
- Provided guidance on eligibility requirements for medical transportation services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Officer
Allied Universal Security Services
Houston
02.2012 - 02.2023
- Monitored premises to ensure safety and security for clients and staff.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded promptly to alarms and emergencies, ensuring swift resolution of incidents.
- Assisted in training new security personnel on protocols and procedures.
- Prepared detailed reports on daily activities, incidents, and observations for management review.
- Enforced access control measures to restrict unauthorized entry into facilities.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
Assistant Manager
Domino's Pizza
Houston
01.2009 - 02.2012
- Supervised daily operations and ensured efficient workflow in a fast-paced environment.
- Trained and mentored team members on customer service standards and operational procedures.
- Resolved customer complaints swiftly to maintain high satisfaction levels and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in scheduling staff shifts to optimize labor costs and service efficiency.
- Managed inventory levels and coordinated stock replenishment to meet demand.
- Implemented quality control measures to uphold company standards.
Education
Worthing Hight School
Houston, TxSome College (No Degree) - Business Administration
Houston Community College
Houston, TXSkills
- Customer relationship management
- Issue resolution
- Conflict resolution
- Problem solving
- Critical thinking
- Record keeping
- Medical transportation scheduling
Timeline
Customer Service Representative
Medical Transportation Management
02.2023 - Current
Security Officer
Allied Universal Security Services
02.2012 - 02.2023
Assistant Manager
Domino's Pizza
01.2009 - 02.2012
Worthing Hight School
Some College (No Degree) - Business Administration
Houston Community College