Lakesha Brown
Atlanta,Georgia
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Club Lounge Attendant
American Express Lounge
Atlanta , GA
2024.01 - 2024.03
- Greeted and welcomed guests to the lounge.
- Maintained a clean and organized work area at all times.
- Provided attentive service to all customers, ensuring their needs were met promptly and efficiently.
- Assisted in preparing beverages and snacks for guests.
- Checked identification of patrons when necessary to ensure compliance with age restrictions on alcoholic beverages.
- Informed guests of daily specials, promotions, and events happening in the lounge area.
- Provided excellent customer service through positive interactions with guests while anticipating their needs.
Lead Server Trainer/Junior Bartender
Loews Atlanta Hotel
Atlanta , GA
2015.03 - Current
- Developed evaluation forms to measure employees' understanding of the material presented during training sessions.
- Facilitated team building activities to promote collaboration among staff members.
- Maintained records of attendance, progress reports and other relevant information related to server trainings.
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Established relationships with vendors to secure discounts on supplies needed for training purposes.
- Identified opportunities for process improvements that could enhance server efficiency.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Provided support during peak times when additional staff was needed at restaurants.
- Developed and implemented training plans for new servers.
- Conducted on-site restaurant visits to observe server performance and provide feedback.
- Created instructional materials, such as job aids, manuals, handouts and videos.
- Prepared alcoholic beverages for customers following standard recipes.
- Assisted in setting up bar prior to opening hours.
- Performed cash register transactions accurately and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Stocked glassware, ice, garnishes and other supplies at the bar area.
- Communicated effectively with kitchen staff regarding food orders for guests seated at the bar area.
- Kept track of all liquor levels throughout shift using POS system.
- Verified accuracy of bills before presenting them to guests.
On-Call Banquet Server
Legendary Events Catering
Atlanta , GA
2014.08 - 2016.10
- Set up banquet tables and chairs according to event specifications.
- Ensure that all food items are properly stored, labeled, and rotated for freshness.
- Provide friendly, courteous service to customers throughout the duration of their meal.
- Maintain cleanliness of banquet hall by clearing dirty dishes from tables in a timely manner.
- Serve meals and beverages accurately, following established guidelines for portion control and presentation standards.
- Assist with setup and breakdown of events as needed.
- Stock beverage areas with supplies such as ice, cups, glasses, napkins.
- Respond promptly to customer inquiries or requests for assistance while providing excellent customer service at all times.
- Check order accuracy prior to delivering food items to guests' tables.
- Perform side duties such as rolling silverware, folding napkins.
- Adhere to safety protocols in accordance with company policies and procedures.
Order Selector
Robert Bosch
Atlanta , GA
2008.02 - 2012.05
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Organized stock on shelves according to predetermined sequence.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Checked inventory levels and restocked shelves as needed.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
- Ensured that all safety protocols were followed while operating material handling equipment.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2023-12
Associate of Science - Nursing Practice
Atlanta Technical College
Atlanta, GASkills
- Guest Reception
- Efficient Service
- Customer Service
- Customer Experience Management
- Food And Beverage Pairings
- Guest Relations
- Conflict Resolution
- Mentoring And Training
- Attention To Detail
- Point Of Sale (Pos) System Operations
- Scheduling
- Liquor Management
- Cleaning And Sanitizing
- Order Documentation
Timeline
Club Lounge Attendant
American Express Lounge
2024.01 - 2024.03
Lead Server Trainer/Junior Bartender
Loews Atlanta Hotel
2015.03 - Current
On-Call Banquet Server
Legendary Events Catering
2014.08 - 2016.10
Order Selector
Robert Bosch
2008.02 - 2012.05
High School Diploma -
Penn Foster Career School
Associate of Science - Nursing Practice
Atlanta Technical College
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