Summary
Overview
Work History
Education
Skills
Timeline
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Mustafa Rahimi

Chicago,Illinois

Summary

Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance to meet and exceed customer demands and company goals. Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns. Exceptional Listener and Problem Solver with a Customer-First Mindset

Overview

6
6
years of professional experience

Work History

Club Lounge Attendant

FLIK Hospitality Group
01.2023 - Current
  • Responsible for serving customers in friendly, efficient mannerand following steps outlined in service
  • Enhanced guest experiences by providing personalized service and attending to specific needs.
  • Contributed to increased customer satisfaction ratings by maintaining a clean, organized, and well-stocked club lounge area.

Retail Associate

Marshalls
11.2022 - 01.2023
  • Responsible for delivering highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining clean and organized store environment.

Guest Service Agent

Kabul Serena Hotel
04.2020 - 05.2022
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.

Customer Service Agent

Erfan Noor Travel Agency
01.2019 - 03.2020
  • Analyzing customer data to identify problems, develop potential solutions, and ensure high-quality service.

Education

High School Diploma -

Hamayoun Shaheed Boys High School

Bachelor of Science - Computer Science And Programming

Northeastern Illinois University
Chicago, IL
08.2027

Skills

  • Team-working skills
  • Excellent Communication Skills
  • Creative Problem Solving
  • High-energy Attitude
  • Excellent Customer Service
  • Time Management
  • Microsoft Office Suite proficiency
  • Reservation Management
  • Guest Registration

Timeline

Club Lounge Attendant

FLIK Hospitality Group
01.2023 - Current

Retail Associate

Marshalls
11.2022 - 01.2023

Guest Service Agent

Kabul Serena Hotel
04.2020 - 05.2022

Customer Service Agent

Erfan Noor Travel Agency
01.2019 - 03.2020

High School Diploma -

Hamayoun Shaheed Boys High School

Bachelor of Science - Computer Science And Programming

Northeastern Illinois University

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Mustafa Rahimi