LAKESHA DEWESE
Norwalk
Summary
Dynamic and results-driven Medical Office Manager with 10+ years of progressive healthcare administration experience, promoted through multiple roles at top-tier medical institutions. Proven expertise in managing operations, streamlining workflow, and leading cross-functional teams to achieve exceptional patient care and business efficiency. Skilled in using advanced healthcare and administrative software to improve productivity and compliance. Known for strong leadership, problem-solving, and unwavering commitment to operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
Advanced Maternal Fetal Medicine of Westchester Medical Center
Valhalla, NY
12.2018 - Current
- (Promoted from Supervisor to Practice Manager)
- Fostered a collaborative team environment, enhancing communication among administrative and clinical staff members.
- Conducted regular staff meetings to facilitate open communication channels among team members, leading to improved collaboration and problem-solving.
- Oversaw daily operations of the medical practice, such as staffing schedules, inventory management, and office upkeep, ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Managed 15 employees with various personalities and from different cultures for large 7-physician practice.
- Developed close working relationships with front office and back office staff.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
Admitting Supervisor – Emergency Department
Westchester Medical Center
Valhalla, NY
07.2014 - 11.2018
- (Promoted from Registration Clerk to Admitting Supervisor)
- Directed admitting operations for a high-volume emergency department, ensuring efficient and accurate patient registration.
- Supervised, trained, and evaluated front-line staff on Epic and hospital protocols.
- Led cross-departmental initiatives to improve communication between admitting, clinical, and billing teams, reducing patient wait times.
- Developed performance metrics and workflow improvements that increased registration accuracy and throughput.
Emergency Room Registration Clerk
Westchester Medical Center
Valhalla, NY
02.2011 - 07.2014
- Processed patient admissions, transfers, and discharges while maintaining accuracy and compassion.
- Verified insurance, collected payments, and entered demographic data into Epic and hospital databases.
- Supported nursing and administrative staff to ensure seamless patient flow during high-volume hours.
Surgery Scheduler/Office Coordinator
Northeast Orthopaedics & Sports Medicine
Dobbs Ferry, NY
08.2008 - 02.2011
- Coordinated surgical schedules to optimize operating room utilization and reduce patient wait times.
- Managed patient appointment confirmations and follow-ups to ensure seamless communication.
- Collaborated with surgeons and nursing staff to prioritize urgent cases and adjust schedules accordingly.
- Streamlined scheduling processes by implementing new software tools, enhancing efficiency in operations.
- Led initiatives to enhance patient experience through timely scheduling and clear communication of procedures.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
Education
High School Diploma -
Louis D. Brandies
New York, NYSkills
- Medical Practice & Office Management
- Insurance Billing & Claims Processing
- HIPPA Compliance & Patient Confidentiality
- Payroll, Budgeting & Financial Oversight
- Staff Recruitment, Training & Development
- Policy & Procedure Implementation
- Vendor & Contract Negotiation
- Workflow Optimization & Process Improvement
- Patient Relations & Conflict Resolution
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Practice Manager
Advanced Maternal Fetal Medicine of Westchester Medical Center
12.2018 - Current
Admitting Supervisor – Emergency Department
Westchester Medical Center
07.2014 - 11.2018
Emergency Room Registration Clerk
Westchester Medical Center
02.2011 - 07.2014
Surgery Scheduler/Office Coordinator
Northeast Orthopaedics & Sports Medicine
08.2008 - 02.2011
High School Diploma -
Louis D. Brandies
Technical proficiencies
Software: Epic, eClinicalworks (eCW), Cerner, Mediworks, A2K, AdvancedMD, Microsoft Office Suite,(Word, Excel, Outlook, Teams), Quickbooks, Google Workspace ( Docs, Sheets, Calendar). ADP Workforce Now, Timeclock Plus