Lakesha Fleming
Zachary,LA
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Kelly's Kids/Eleanor Rose
11.1999 - 06.2023
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of over 100 customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Natchez High School
Natchez, MSSkills
- Data Entry
- Call Center Operations
- Computer Proficiency
- Problem-Solving Abilities
- Multitasking
- Solid Communication Skills
- Strong Customer Relation Skills
- Organizational Skills
- Collaboration
- Detail Oriented
Timeline
Customer Service Representative
Kelly's Kids/Eleanor Rose
11.1999 - 06.2023
High School Diploma -
Natchez High School
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