Lakesha Hardemon
Rosemount,MN
Summary
Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable wait staff member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
13
13
years of professional experience
Work History
Wait Staff Member
Red Robin
05.2017 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Wait Staff Member
Bakers Square Restaurant & Bakery
06.2014 - 05.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Home Health Aide
Crystal Care Home Health
01.2011 - 06.2014
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Improved patients' comfort with massage and application of topical treatments.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Education
High School Diploma -
Georg Henry Corliss High
Chicago, IL06.2002
Skills
- Upselling and Cross Selling
- Courteous Phone Demeanor
- Hospitality best practices
- POS System Operation
- Exceptional customer service
Timeline
Wait Staff Member
Red Robin
05.2017 - Current
Wait Staff Member
Bakers Square Restaurant & Bakery
06.2014 - 05.2017
Home Health Aide
Crystal Care Home Health
01.2011 - 06.2014
High School Diploma -
Georg Henry Corliss High