Lakesha Martin
Texarkana,United States
Summary
Dynamic Medical Support Assistant with extensive experience at Red River Army Depot, adept at counseling beneficiaries on medical entitlements and navigating hospital policies. Proficient in data management and typing 60 to 80 words per minute, I excel in communication and problem-solving, ensuring efficient patient care and administrative support.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Medical Support Assistant/Contact Representative (OA)
Red River Army Depot
Texarkana, United States
05.2010 - Current
- Perform the full range of clerical and administrative duties to enhance the operation of the organization, to include responding to a variety of personal and telephone inquiries, assisting individuals in developing needed evidence and preparing required documents, and in resolving errors, delays, and other problems in obtaining benefits and fulfilling obligations.
- Schedules and coordinates patient appointments.
- Responsible for working with staff to develop training requirements and quotas.
- Reviews and analyzes data to ascertain validity and accuracy of data.
- Performs total statistical analysis of data entry tasks after reports are completed, maintain organization and position data/files, and input or retrieve data from automated systems, security clearance, create medical records.
- Compile, process, and maintain medical records, take charts apart, security clearance.
- Provide information/assistance to promote understanding of the medical benefits for individuals, families, and other categories of patients, concerning entitlements.
- Advise beneficiaries on the proper procedures for requesting benefits so they receive all earned entitlements.
- Provide coordination to contractors, providers, and beneficiaries concerning the processing of medical claims.
- Research various sources for data to continually update and maintain current and appropriate Medical Health Insurance policies, and manuals.
- Conduct Personnel interviews to obtain missing or incomplete information in regards to Occupational Safety and Health Administration Surveillance Physicals.
- Works with Occupational Health Nurse to schedule Occupational Safety and Health Administration (OSHA)/Medical Surveillance Physicals.
- Responsible for coordinating follow-up services on the medical surveillance program.
- Receives reports and instructions from clinic management and determines appropriate interviews or information needed.
- Prepares necessary paperwork and makes contact with personnel based on information found in provided report to notify managers, generate list of affected personnel, and schedules required appointments.
- Notifies operating activities of number spaces allocated and obtains names of employees to be scheduled.
- Facilitates calls and generates report for Industrial Hygienist on questionable environmental conditions where exposures are involved.
- Provide staff assistance to operating managers, employees, and civilian personnel office regarding medical related matters.
- Coordinates with medical officers, nursing staff, compensation and retirement offices on disability retirements, job-related injuries, and restrictions imposed for employees.
- Serves in liaison capacity with Civilian Personnel Office in preparation of CA 16’s and supportive medical records for on the job injuries.
- Ordering required forms used in medical records and local forms used in day to day clinic operations.
- Serves as Publication and Printing Control (Forms and Records Management) and Official Mail Officer.
- Knowledge of Medical Terminology.
Medical Support Assistant
Evans Primary Care Clinic
Colorado Springs, United States
08.2009 - Current
- Schedule and coordinate patient appointments with various clinics using CHCS and ALTHA.
- Perform the full range of receptionist, appointment scheduling, record keeping, and clerical duties in several clinics.
- Prepare patient records.
- Assemble all paperwork and convenience files in accordance with clinic guidelines.
- Obtain lab orders from altha/chcs system, print and order labs.
- Use automation equipment and knowledge of medical terminology to produce various documents.
- Educated patients and families on medical benefits and entitlements to enhance understanding and access.
- Advise beneficiaries on the proper procedures for requesting benefits so they receive all earned entitlements.
- Coordinated with contractors, providers, and beneficiaries to streamline processing of medical claims.
- Research various sources for data to continually update and maintain current and appropriate Medical Health Insurance policies, and manuals.
- Conduct Personnel interviews to obtain missing or incomplete information in regards to Occupational Safety and Health Administration Surveillance Physicals.
- Communicate with Occupational Health Nurse to schedule required employee physicals.
Vehicle/Weapon Registration Clerk
Police Administration
Ft. Sill, United States
10.2008 - 05.2009
- Provides registration information/ procedures to authorized personnel.
- Check documentation for proper vehicle registration, insurance coverage, and driver’s license.
- Prepares and issues permanent or temp. Vehicle Registration decals.
- Weapon registration checks documentation for proper weapon information and issues permit.
- Maintain, forms, decals and supplies, reorder when needed.
Medical Technician
Bassett Army Community Hospital
Fort Wainwright, United States
12.2007 - 05.2008
- Serves as specimen processor and phlebotomist performing duties in support of wards, outpatient clinics, VA Medical Clinic and other regional Uniformed Services health care facilities.
- Processes a wide variety of laboratory specimens for shipment to civilian and military reference laboratories.
- Centrifuges specimens and aliquots sample into proper shipping container.
- Packages specimens for pickup by courier and mailing to the reference laboratory.
- Enters all shipped specimens into the shipping computer database, performs system backups, and generates reports.
- Receives test results from reference laboratories and reviews for completeness.
- Performs phlebotomy on patients who are minimally ill and may be hard to draw.
Ancillary Assistant (Phlebotomist)
Tanana Valley Clinic
Fairbanks, United States
08.2006 - 04.2008
- Draws blood specimens by venipuncture and capillary puncture procedures.
- Entered patient medical information into LIS computer system using CPT, ICD 9, and Quest coding to ensure accurate record-keeping.
- Proficient in medical terminology and venipunctures.
- Order tests and find diagnosis codes.
- Supplied patients with pre-instructions and specimen collection supplies, enhancing accuracy of specimen collection.
- Rotate lab supplies to ensure utilization of all outdated supplies used before ordering more.
- Ensure proper documentation of patient identification and proper specimen identification in accordance with clinic laboratory regulations.
- Confirm patient identification to ensure no errors and to protect patient confidentiality.
- Provided fasting glucose testing, h pylori breath testing, coaguchecks for coumadin patients, capillary finger sticks, heel sticks for infant pku, coult counts, cbc, billi test, collection on blood cultures, stool cultures, urine cultures, urine drug screen to include pre-employment, child protective service, post accidents, random drug screens, issuing urine specimen bottles and collection and packaging urine specimens.
- Verify insurance on all patients and collect insurance co pays.
- Generate invoices to patients for payment services rendered.
- Deposit all monies at close of business.
- Scheduled x rays, CT, ultrasounds, mammograms, and dexa bone density testing.
- Maintain x ray records, and all other daily lab procedures.
- Conducted mass blood draws at annual community health fairs, serving over 200 individuals each day.
- Assists lab technicians in performing a variety of laboratory procedures.
- Operates a centrifuge to obtain cell-free serum ensuring all infection control precautions are observed.
- Prepares blood, tissues and other specimens for shipment to appropriate testing facility.
- Prepared specimens for testing following standard laboratory requirements.
- Prepares HIV specimens for shipment utilizing a specialized coding system designated to ensure proper identification of samples.
- Utilized Chain of Custody and medical record numbers to protect the identities of tested members.
- Performs a variety of administrative support duties within the laboratory.
- Keeps abreast of changing requirements and procedures.
- Inputs patient data medical software. (ORCHARD)
Billing Assistant / Secretary
Fairbanks Memorial Hospital Home Health Care
Fairbanks, United States
10.2005 - 05.2006
- Managed day-to-day business functions, administrative tasks, data entry, filing, and typing.
- Receives telephone calls and greets customers.
- Ascertains the nature of call or visit, obtains information and determines the nature and urgency of the customer's request.
- Knowledge of and ability to interpret a wide variety of rules, regulations, procedures, and precedents required to process various types of transactions.
- Received physicians' signatures for daily orders, entered employee time for payroll, handled money, ensured quality control of staff documentation, and updated employee portfolios.
- Gathered information to create essential documents, streamlining office processes.
- Responsible for organization, maintenance, procedural information, creating, discharging, auditing of medical records in accordance with regulatory standards.
- Maintaining patient confidentiality assists the reimbursement coordinator with supplying insurance companies with the correct documentation to complete insurance claims, coding and billing, ICD 9 and CPT coding.
- Proficient in the use of medical terminology.
- Knowledgeable in Microsoft windows, Excel, organization and filing of patients' plan of care.
- Submitting pay related documents.
- Prepared Form 485 for submission, facilitating payment for physician and nurse services.
- Prepare form Oasis for nursing personnel to be filed in patient medical records.
- Maintained medical records accurately, ensuring compliance with regulatory standards and accessibility.
- Prepared meeting minutes for all staff meetings.
- Prepare and track signed physicians orders to ensure all suspense kept to meet regulation of insurance company.
- Retrieve data from automated and manual files to prepare reports.
- Review records to determine eligibility for benefits.
- Participation in PI/QI program, audit activities and case conference to ensure effective functioning of department.
- Follow all safety and infection control standards and procedures.
- Reports and removes damaged office equipment.
- Attend safety education sessions.
- Use electric/ electronic typewriter, computer, multiline phone, fax, cell phone, pager, fax, scanner and any other general office equipment.
- Order, receive and stock all office and medical supplies.
- Knowledge of the AS400 office supply software.
- Experience processing supply requisitions.
- Handled the turn-in and issuance of equipment to ensure proper inventory control.
- Receipt and control of supply items.
- Managed software to be able to track all patient procedures and services received at Fairbanks Memorial.
- Assists in requesting pre authorization from residential treatment centers, plastic surgery, nursing homes, etc.
- Coordinates patient referrals with nurse care manager, advises beneficiaries of benefits and options from health care and programs.
- Addressed and resolved complex issues to improve operational efficiency.
- Ensures correct grammar, spelling, capitalization, punctuation, basic math skill using a calculator and appropriate format in prepared documents, and all other daily office functions.
Medical Assistant Pediatric Clinic
McDonalds Army Community Hospital
Fort Eustis, United States
08.2003 - 08.2005
- Provided excellent patient care.
- Checked in patients for scheduled appointments, triaged vital signs and medical information for care, and entered data in CHCS.
- Prepare treatment room for patient exam and treatments and assist the doctor in procedures.
- Provide medical procedures such as ear irrigations, breathing treatments, assist with IVs and injections.
- Verifies patients' eligibility for treatment.
- Conducted tricare and other insurance verifications to ensure patient eligibility for treatment.
- Ascertain the nature of calls or visits and obtain information to determine urgency.
- Schedules and coordinates appointments with clinic.
- Schedule and cancel appointments in CHCS 1 and CHCS 2.
- Obtained medical records of customers prior to scheduled appointments.
- Ensured completion and filing of records before submission to medical records room.
- Performed clerical and clinical duties under the supervision of RN, LPN, and physicians.
- Observes patients for signs of discomfort, maintains waiting room area, and all other daily office procedures.
- Applies clinic/organizational guidelines concerning release of information.
- Refers ineligible customers to Patient Administration Division.
- Provided information on appointment, clinic hours/service.
- Ordered clinical supplies.
- Recording a variety of physician’s orders to various charts/data system.
- Identified medical symbols and abbreviations for documentation.
- Knowledge of army regulations, JCAHO, EFMP assisting, knowledge of rules and regulations concerning the release of any patient information, handle scheduling conflicts, and patient complaints, exercises judgments to determine issues the head nurse should receive and screening those matters.
Education
Bachelors of Science - Human Service/Management
University of Phoenix
Colorado Springs10-2012
Associate of science - Medical Billing and Coding
Anthem College
Fairbanks, Alaska11-2008
Medical Assistant/Phlebotomy -
Platt College
Lawton, Oklahoma03-2002
Diploma - General Courses
Hooks High School
Hooks, Texas05-1993
Skills
- Medical benefits knowledge
- Beneficiary counseling
- Patient scheduling
- Hospital policy knowledge
- Clinic operations knowledge
- Data Entry
- Computer software proficiency
- Verbal communication
Certification
- H Pylori breath collection
- Breath alcohol testing (BAT)
- Paternity testing
- Hair collection drug screen
- Urine drug screens
- Co-agucheck
Certificates
- Certificate of Appreciation, 08/03/04, For professional service during the Joint Commission on Accreditation of Healthcare Organizations.
- 4.0 Award, 03/24/02, Perfect attendance award for Medical Assistant/Phlebotomy course.
Timeline
Medical Support Assistant/Contact Representative (OA)
Red River Army Depot
05.2010 - Current
Medical Support Assistant
Evans Primary Care Clinic
08.2009 - Current
Vehicle/Weapon Registration Clerk
Police Administration
10.2008 - 05.2009
Medical Technician
Bassett Army Community Hospital
12.2007 - 05.2008
Ancillary Assistant (Phlebotomist)
Tanana Valley Clinic
08.2006 - 04.2008
Billing Assistant / Secretary
Fairbanks Memorial Hospital Home Health Care
10.2005 - 05.2006
Medical Assistant Pediatric Clinic
McDonalds Army Community Hospital
08.2003 - 08.2005
Bachelors of Science - Human Service/Management
University of Phoenix
Associate of science - Medical Billing and Coding
Anthem College
Medical Assistant/Phlebotomy -
Platt College
Diploma - General Courses
Hooks High School