Lakesha Occeus
Pembroke Pines,FL
Summary
Experienced professional with over 7 years of diverse experience in hospitality, customer service, groceries, and retail industries. Seeking to leverage unique skills in a new role to drive success. Proactive learner committed to long-term growth and reliability. Willing to relocate for career advancement opportunities, authorized to work in the US for any employer. Possess experience in security and custodial services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Walden Security
11.2024 - Current
- Monitoring entry points, checking identification of visitors and employees, and denying access to unauthorized individuals.
- Patrolling a property to protect it and its personnel, monitoring surveillance systems, controlling access to the premises, responding to emergencies, identifying suspicious activity, enforcing security protocols, and documenting incidents through detailed reports.
- Monitoring entry points, checking identification of visitors and employees, and denying access to unauthorized individuals.
Uber Eats Driver
Uber Drivers
07.2022 - Current
- Delivered food and other items in a timely manner while maintaining the highest customer service standards. Accepted delivery of orders from customers through the app, prepared food or merchandise as appropriate, and ensured accuracy of all transactions before accepting payment.
Custodian
Florida International University
01.2021 - Current
- Is responsible for maintaining the cleanliness of a building and the surrounding grounds. My duties include vacuuming floors, sanitizing restroom facilities and collecting trash to ensure the building's occupants have a clean space.
Housekeeping Supervisor
MB At Key Largo
06.2018 - Current
- Responsible for supervising the daily routine of housekeeping staff and for ensuring that guest rooms are always kept clean and well sanitized. Holding meetings with Housekeeping staff to discuss their job functions. ... Directing housekeeping staff to ensure a high standard of cleanliness in all public areas completing area in a timely manner, Inspecting rooms according to checklist.
Front Desk Clerk
LA SIESTA Resorts
03.2014 - Current
- Responsible for booking guest inside the hotel . night audit as well making sure guest are satisfied during there stay. sometimes helping around being a guest servant , along with answering phone calls.
- Accomplishments: ability to make positive connections with clients, guests, vendors, and even other employees. After all, the industry is all about comfort and service. Also building connections.
- Skills Used: Working with Microsoft, Excel ,Trained on many different levels involving computers , Ability to multitask , Computer Itec, Commitment, Communication Skills ,Interpersonal Skills, leadership, organized.
Front Desk Supervisor
Days Inn By Wyndham
01.2022 - 08.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Night Auditor
Pelican Cove Resort & Marina
02.2016 - 09.2017
- Checking in guest , during reservations online and on call , cash, credit card , debit handling. along with working on computers Excel, Microsoft.
Laundry Attendant
La Siesta Resort
09.2016 - 12.2016
- Clean hallway bathroom along with doing laundry .
Chevron Gas Station
03.2011 - 04.2015
- Worked as a cashier that was responsible for cashiering, collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts. They clean, collect, and dispose outside trash.the gas pumps if needed.
Replenishment Associate
JCPenney
10.2009 - 11.2012
- Receiving Merchandise from delivery trucks, unloading clothing trucks and stocking clothes to assign locations after merchandise has been properly saned in.
Education
HIGH SCHOOL DIPLOMA - undefined
SOUTH DADE EDUCATION CENTER
12.2020
Skills
- Enjoyment in many technology Skills Communication, self-management, resilience Willingness to learn, phenomenal at problem solving
- Front Desk
- Night Audit
- Cleaning Experience
- Housekeeping Management
- Cash Handling
- Laundry
- Superior customer service
- CCTV monitoring
- Surveillance
- Relationship building and management
- Report writing
- Customer service
Certification
- CJBAT for Corrections
- Guard Card November 2024 to November 2027 Certified security office
- CPR November 2024 to November 2026 CPR CERTIFICATION
- Driver's License
Assessments
Basic computer skills — Completed August 2024 Performing basic computer operations and troubleshooting common problems Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills COMMERCIAL AWARENESS STRONG COMMUNICATION SKILLS ORGANIZED SELF-MOTIVATED TEAM LEADER KNOWLEDGEABLE IN MICROSOFT OFFICE
Timeline
Security Officer
Walden Security
11.2024 - Current
Uber Eats Driver
Uber Drivers
07.2022 - Current
Front Desk Supervisor
Days Inn By Wyndham
01.2022 - 08.2024
Custodian
Florida International University
01.2021 - Current
Housekeeping Supervisor
MB At Key Largo
06.2018 - Current
Laundry Attendant
La Siesta Resort
09.2016 - 12.2016
Night Auditor
Pelican Cove Resort & Marina
02.2016 - 09.2017
Front Desk Clerk
LA SIESTA Resorts
03.2014 - Current
Chevron Gas Station
03.2011 - 04.2015
Replenishment Associate
JCPenney
10.2009 - 11.2012
HIGH SCHOOL DIPLOMA - undefined
SOUTH DADE EDUCATION CENTER
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