Lakesha R. Tucker
Jackson,TN
Summary
Experienced account management and customer relations professional with the ability to identify problems and utilize sound judgement to reach resolutions. Exceptional communication skills, knowledge-seeking and supportive of diverse perspectives. Able to adapt in a changing work environment, committed to team objectives, but willing to step up and lead when appropriate.
I possess strong communication skills, business knowledge and time management skills. My career objective is to obtain a position that will challenge me to expand my career path and offer growth within the organization.
Overview
16
16
years of professional experience
Work History
Enrolling/Billing Representative
Cigna Group - Accredo Phramacy
09.2021 - Current
- Processed high volumes of billing inquiries, ensuring accuracy and timely resolution for clients.
- Collaborated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Analyzed billing discrepancies, implementing corrective actions to reduce error rates significantly.
Account Executive
Portfolio Recovery Associates
12.2013 - 09.2021
- Manage defaulted consumer accounts
- Utilize skip tracing & collection strategies
- Verify account demographic information
- Follow state & federal debt collection laws
- Negotiate settlement and payment arrangements
- Report delinquencies to credit bureaus
Lab Technical Assistant (Work Study)
University Of Memphis at Lambuth Campus
09.2012 - 05.2015
- Student support with PC and MacBook inquiries
- Answered various questions
- Assisted with technical issues
Customer Service Associate
Panda Express
05.2013 - 02.2014
- Performed cash intake and disbursement
- Followed food safety standards & guidelines
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Associate
Taco Bell
10.2009 - 01.2013
- Managed cash register operations, ensuring accurate transactions and efficient service during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and quality control standards were met.
- Delivered exceptional customer service, resolving inquiries and complaints in a timely manner.
Education
Bachelor of Business Administration - Management
University of Memphis Lambuth
Jackson, TN05.2015
Skills
- Customer relations skills
- Invoice processing & collections
- Recruitment
- Medical records management
Training
Mentorship Program – built supportive relationships with mentees; helping them to develop goals and life objectives.
Timeline
Enrolling/Billing Representative
Cigna Group - Accredo Phramacy
09.2021 - Current
Account Executive
Portfolio Recovery Associates
12.2013 - 09.2021
Customer Service Associate
Panda Express
05.2013 - 02.2014
Lab Technical Assistant (Work Study)
University Of Memphis at Lambuth Campus
09.2012 - 05.2015
Customer Service Associate
Taco Bell
10.2009 - 01.2013
Bachelor of Business Administration - Management
University of Memphis Lambuth