Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakesha Tucker

Jackson

Summary

Experienced billing professional with a background in remote healthcare billing and account collections. Skilled at reviewing billing inquiries, resolving account issues, and maintaining accurate account records while providing strong customer support.

Overview

16
16
years of professional experience

Work History

Enrolling/Billing Representative

Cigna Group (Accredo Pharmacy)
09.2021 - 09.2025
  • Managed high-volume billing inquiries while maintaining accuracy and timely resolutions.
  • Investigated billing discrepancies and worked with internal teams to correct account issues.
  • Provided professional customer support while handling sensitive healthcare billing information.
  • Remote

Account Executive

Portfolio Recovery Associates
12.2013 - 09.2021
  • Managed delinquent consumer accounts and negotiated payment arrangements.
  • Verified demographic information and maintained accurate documentation.
  • Developed tailored repayment plans, enhancing client financial stability and satisfaction.

Lab Technical Assistant (Work Study)

University of Memphis Lambuth
09.2012 - 05.2015
  • Provided technical support for students using PC and MacBook computers.
  • Assisted with troubleshooting and responding to technical questions.

Customer Service Associate

Panda Express
05.2013 - 02.2014
  • Delivered customer service in a fast-paced environment and handled register transactions.
  • Collaborated with team members to enhance efficiency during peak hours, optimizing workflow processes.
  • Maintained cleanliness and organization of dining area, contributing to a positive customer experience.

Customer Service Associate

Taco Bell
10.2009 - 01.2013
  • Managed register transactions and assisted customers with orders while maintaining service efficiency.
  • Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
  • Assisted in training new associates on company policies and procedures to ensure consistent service delivery.

Education

BBA - Management

University of Memphis Lambuth
Jackson, TN
05-2015

Skills

  • Customer Relationship Management
  • Medical Billing & Account Resolution
  • Invoice Processing & Collections
  • Medical Records Management

Timeline

Enrolling/Billing Representative

Cigna Group (Accredo Pharmacy)
09.2021 - 09.2025

Account Executive

Portfolio Recovery Associates
12.2013 - 09.2021

Customer Service Associate

Panda Express
05.2013 - 02.2014

Lab Technical Assistant (Work Study)

University of Memphis Lambuth
09.2012 - 05.2015

Customer Service Associate

Taco Bell
10.2009 - 01.2013

BBA - Management

University of Memphis Lambuth
Lakesha Tucker