Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaKesha Smith

Detroit,MI

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

12
12
years of professional experience

Work History

Community Manager

Continental Management L.L.C.
Detroit, MI
08.2021 - Current
  • Managed multiple sites.
  • Completed lease-up for 53 unit building within 6 months.
  • Developed community engagement strategies to enhance resident satisfaction and retention.
  • Collaborated with maintenance teams to address residents' concerns promptly and effectively.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Scored 97% on MOR Inspection.

Property Manager

National Church Residences
Madison Heights, MI
09.2013 - 06.2021
  • Managed daily operations of residential properties, ensuring compliance with regulations and tenant satisfaction.
  • Developed and implemented maintenance schedules to enhance property conditions and prolong asset life.
  • Coordinated leasing processes, including tenant screenings and lease negotiations, to optimize occupancy rates.
  • Established strong relationships with tenants through effective communication and prompt resolution of issues.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.

Education

Certificate - Computerized Office Specialist

Lawton School
Southfield, MI

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Property management
  • Financial budgeting and reporting
  • MS office suite
  • Property tours and inspections
  • Proficient in Word, Excel and Power Point
  • Relationship building
  • Knowledgeable in Yardi, RealPage

Timeline

Community Manager

Continental Management L.L.C.
08.2021 - Current

Property Manager

National Church Residences
09.2013 - 06.2021

Certificate - Computerized Office Specialist

Lawton School
LaKesha Smith