LaKesha Williams
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Royal Furnitune
Memphis, TN
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Front Desk Receptionist
Opus senior living
Memphis, TN
09.2022 - 11.2023
- Created a new customer database by entering customer information into a database.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Client Service Specialist
Pfizer
Remote
04.2021 - 09.2022
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
Customer Support Specialist
FEMA
Remote
02.2020 - 04.2021
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted applicants with submission queries, ensuring a smooth application experience for all parties involved.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Insurance Customer Service Representative
Connexion Point
01.2018 - 02.2020
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Provided primary customer support to internal and external customers.
Education
Diploma - Medical Assisting
Concorde Career College
Memphis, TN06.2012
High School Diploma -
Kirby High School
Memphis, TN05.2011
Skills
- Customer service
- Time management
- Communication skills
- Microsoft excel
- Call Management
- Data Collection
- Leadership
- Documentation review
- Guest services
- English
- Microsoft word
- Computer skills
- Microsoft office
- Administrative experience
- Office experience
- Data entry
- Microsoft powerpoint
- Organizational skills
- Call center experience
- Computer Proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
Royal Furnitune
10.2023 - 03.2024
Front Desk Receptionist
Opus senior living
09.2022 - 11.2023
Client Service Specialist
Pfizer
04.2021 - 09.2022
Customer Support Specialist
FEMA
02.2020 - 04.2021
Insurance Customer Service Representative
Connexion Point
01.2018 - 02.2020
Diploma - Medical Assisting
Concorde Career College
High School Diploma -
Kirby High School