Asia Chapman
Waterbury,CT
Summary
Dedicated and detail oriented college student with experience in administrative support, financial processing, customer service, and direct client care. Strong communication, organizational, and problem solving skills developed through roles in higher education, hospitality, and human services. Committed to professionalism, accuracy, and serving diverse communities with integrity and compassion.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Within Reach
Bristol, CT
02.2025 - Current
- Assisted individuals with daily living activities, enhancing personal care, meal preparation, and community integration
- Provided compassionate support aligned with DDS guidelines and care plans, fostering client well-being
- Maintained accurate documentation to ensure client safety and well-being
Front Office Associate, Bursar’s Office
CT State Naugatuck Valley Community College
Waterbury, CT
02.2024 - Current
- Assisted students and families with financial inquiries and account questions, providing clear and accurate information
- Processed tuition payments, refunds, and financial transactions, ensuring accuracy and confidentiality for all transactions
- Maintain student account records and ensure compliance with financial regulations
- Coordinated third party, government, and loan payments to ensure timely processing and compliance
Front Desk Agent
DoubleTree by Hilton
Bristol, CT
02.2023 - Current
- Provided exceptional customer service by promptly responding to guest inquiries and concerns
- Managed guest check-in and check-out processes, resolving billing issues to enhance guest experience
- Coordinated with hotel departments to address guest needs and ensure satisfaction
- Maintain front desk organization and support daily hotel operations
Sales Associate
Eblens Clothing and Footwear
Waterbury, CT
08.2020 - 01.2023
- Delivered exceptional customer service by assisting customers with purchases and addressing inquiries
- Operated cash register and efficiently processed transactions to ensure accurate sales
- Organized store layout and supported inventory management by assisting with shipments
Food Service Worker
Lake Compounce Theme Park
Bristol, CT
06.2019 - 10.2020
- Provided exceptional customer service in fast-paced environment, enhancing customer experience
- Prepared and served food and beverages, ensuring customer satisfaction
- Maintained cleanliness and upheld food safety standards to ensure quality
Education
High School Diploma -
Sacred Heart High School / High School Diploma
Waterbury, CT06-2021
in Business Administration And Engineering. -
CT State-Naugatuck Valley Community College
Waterbury, CTBachelor of Science - Science
Spelman College / Undergraduate
Atlanta, GAundefined
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Skills
- Administrative support
- Data entry and financial processing
- Account and client management
- Customer service and relations
- Organizational skills
- Time management
- Confidentiality and professionalism
- Problem solving and critical thinking
- Microsoft Office proficiency
- Computer skills
- Team collaboration and communication
- Project management
Community Service
- NAACP Youth Branch, Waterbury, CT, Member and Treasurer
- Mount Olive Church of God in Christ, Choir, Usher Board, and Volunteer
- Thanksgiving Basket Drive Volunteer
- Christmas Gift Drive Volunteer
- Walk for Autism Volunteer
- Walk for Recovery Volunteer
- Granville Academy Enrichment Program Member
- Feed Me Ministries Community Food Share
Awards
- Academic Success Award, NAACP
- Timothy O’Connor Memorial Academic Award
- CPR Certified
- Congressional Black Caucus Spouses Scholarship
Timeline
Direct Support Professional
Within Reach
02.2025 - Current
Front Office Associate, Bursar’s Office
CT State Naugatuck Valley Community College
02.2024 - Current
Front Desk Agent
DoubleTree by Hilton
02.2023 - Current
Sales Associate
Eblens Clothing and Footwear
08.2020 - 01.2023
Food Service Worker
Lake Compounce Theme Park
06.2019 - 10.2020
High School Diploma -
Sacred Heart High School / High School Diploma
in Business Administration And Engineering. -
CT State-Naugatuck Valley Community College
Bachelor of Science - Science
Spelman College / Undergraduate