Lakeshia Amerson
Porterville,MS
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
Navy Exchange Service Command
Meridian, MS
10.2018 - 11.2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted call-in customers with questions and orders.
- Prepared cash deposits
- Maintain necessary logs files records
- Sales audit complies daily cash report and daily sales summary report
- Prepare money orders petty cash refunds payroll advances temporary change funds
- Order office supplies
- Scan, fax, and email documents
- Monthly inventory
- Research discrepancy
- Perform all type of cash register transaction cash charge check gift certification layaway
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed supplier accounts and built lasting relationships with suppliers.
Customer Service Associate
Valley Food
Meridian , MS
01.2015 - 12.2015
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted cashiers with processing customer payments and documenting orders.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Took customer orders and prepared take-out items.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Served food according to temperature, safety and presentation guidelines.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Cleaned and sanitized surfaces, tools and equipment.
Customer Service Associate
Sodexo
Scooba, MS
01.2011 - 08.2014
- Assisted cashiers with processing customer payments and documenting orders.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Rung up purchases, gave change and issued receipts.
- Took customer orders and prepared take-out items.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Greeted customers and answered any questions.
Education
Bachelor of Science - Kinesiology
Mississippi State University
Starkville, MS12.2018
Associate of Arts - General Education
East Mississippi Community College
Scooba, MS05.2014
High School Diploma -
Central Academy
Macon, MS05.2009
Skills
- Multi-tasking strength
- Exceptional customer Services
- Dependable
- Verbal and written communication
- Computer Experience
- Leadership Skills
- Experienced in Sales
- Self Motivated
- Active Listening
- Sales materials
Internship
John C. Stennis Hospital 09/2018 - 12/2018
DeKalb, MS
Timeline
Sales Associate
Navy Exchange Service Command
10.2018 - 11.2020
Customer Service Associate
Valley Food
01.2015 - 12.2015
Customer Service Associate
Sodexo
01.2011 - 08.2014
Bachelor of Science - Kinesiology
Mississippi State University
Associate of Arts - General Education
East Mississippi Community College
High School Diploma -
Central Academy
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