Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Lakeshia Bridgett

Ashburn,VA

Summary

Customer Service Professional with over 10 years of experience in fast-paced environments, excelling in multitasking and resolving customer concerns to boost satisfaction. Demonstrated expertise in building strong professional relationships that drive business outcomes. A self-motivated team player focused on delivering results and enhancing service delivery across diverse teams. Authorized to work in the U.S. for any employer.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nutrition Operator

Morrison Food Service
Leesburg, VA
01.2023 - Current
  • Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions
  • Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals
  • Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections
  • Responsive to patient s needs at all times
  • Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate
  • Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
  • Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met
  • Adheres to facility confidentiality and patient s rights policy as outlined in the facility s HIPAA policies and procedures
  • Complies with federal, state and local health and sanitation regulations and department sanitation procedures
  • Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines
  • Performs other duties as assigned

Personal Assistant

Felicia's Photography
Leesburg, VA
05.2022 - 01.2023
  • Help professional photographers plan, set up, and complete photoshoots in studios and at external locations
  • Their job is to carry and set up the equipment, assist with lighting, and ensure that the shoot runs smoothly

Teacher's Assistant

The Merit School
Leesburg, VA
09.2019 - 05.2022
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Handed out classroom materials, like pencils, paper and crayons
  • Worked with lead teacher to monitor class schedule and take attendance
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.

Bus Driver/Floater

Kiddie Academy
Leesburg, VA
04.2018 - 09.2019
  • Ensures the safety and well-being of children and adults being transported to and from the program and on field trip and school
  • Assistant teachers work with children to provide a safe and nurturing environment for social and academic growth
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Engaged with children on individual basis to build positive relationships and promote learning
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
  • Drove bus along assigned route, picking up students
  • Created and enforced bus rules and kept expectations posted

Front Desk/Night Auditor

Best Western Hotels & Resorts
Leesburg, VA
07.2016 - 05.2018
  • Performs the manager-on-duty role during 3rd shift
  • Anticipates and responds to guests in a friendly and positive manner
  • Responsible for providing the highest level of service
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
  • Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary
  • Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports
  • Process no-show reservations, prepare financial reports for managerial review
  • Close the financial day for the hotel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Logged wake-up call requests and set up automatic rings in system

Bus Driver/Floater

Kiddie Academy
Leesburg, VA
12.2014 - 05.2017
  • Ensures the safety and well-being of children and adults being transported to and from the program and on field trip and school
  • Assistant teachers work with children to provide a safe and nurturing environment for social and academic growth
  • They provide supervision, discipline and other forms of general care, in addition to helping with instruction and clerical work
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies

Guest Service Agent

Days Inn
Leesburg, VA
10.2015 - 08.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Collected room deposits, fees and payments
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Maintained transaction security by verifying payment cards against identification
  • Used internal software to process reservations, check-ins and check-outs
  • Greeted guests with a friendly and welcoming attitude.
  • Answered inquiries about hotel services, facilities and local attractions.

Caregiver/Personal Assistant

Denise Thornley
Marshall, VA
02.2010 - 01.2014
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Built strong relationships with clients to deliver emotional support and companionship
  • Displayed absolute discretion at handling confidential information
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Kept detailed track of household and maintenance inventory and schedules
  • Organized clients' homes prior to arrival home and performed house-sitting duties
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time

Education

High school diploma -

Penn Foster
Scranton, PA
08-2024

Skills

  • POS System Management
  • Personal Assistant
  • Early Childhood Education
  • Guest Reservation Coordination
  • Typing
  • Guest Services
  • Data Gathering
  • Customer Service Expertise
  • Cash Handling Expertise
  • Customer Relations
  • Professional Bus Operator
  • Windows
  • Driving
  • Leadership
  • Food allergies
  • Written and verbal communication

Certification

Driver's License

Personal Information

Authorized To Work: US for any employer

References

References available upon request.

Timeline

Nutrition Operator

Morrison Food Service
01.2023 - Current

Personal Assistant

Felicia's Photography
05.2022 - 01.2023

Teacher's Assistant

The Merit School
09.2019 - 05.2022

Bus Driver/Floater

Kiddie Academy
04.2018 - 09.2019

Front Desk/Night Auditor

Best Western Hotels & Resorts
07.2016 - 05.2018

Guest Service Agent

Days Inn
10.2015 - 08.2016

Bus Driver/Floater

Kiddie Academy
12.2014 - 05.2017

Caregiver/Personal Assistant

Denise Thornley
02.2010 - 01.2014

High school diploma -

Penn Foster

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Lakeshia Bridgett