LAKESHIA JONES
Coushatta,La
Summary
Hard-working professional with 1.5+ years of experience and a proven knowledge of key account management, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Information Technology role at your company.
Overview
4
4
years of professional experience
Work History
Manager's Assistant
Burger King
Coushatta, LA
08.2021 - Current
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Responded to and directed incoming calls and other communication.
- Limited portion sizes and used garnishes to control food costs.
- Utilized [Software] to create and edit correspondence, documents and materials.
Customer Service Agent
Good Home Center
Coushatta, L.a
04.2018 - 07.2020
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
ASSISTANT MANAGER
FAMILY DOLLAR
08.2015 - 03.2017
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Train and evaluate personnel in sales or marketing establishments
- Ssign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and timecards.
Education
M.B.A Accounting -
M.B.A - undefined
NORTHWESTERN STATE UNIVERSITY
Skills
- Schedule Management
- Resource Coordination and Allocation
- Task Prioritization
- Database and Client Management Systems
Additional Information
- CREDENTIALS AND LICENSES , Customer Service License
Timeline
Manager's Assistant
Burger King
08.2021 - Current
Customer Service Agent
Good Home Center
04.2018 - 07.2020
ASSISTANT MANAGER
FAMILY DOLLAR
08.2015 - 03.2017
M.B.A Accounting -
M.B.A - undefined
NORTHWESTERN STATE UNIVERSITY