Lakeshia R. Gadson
Brooklyn,NY
Summary
Detail-oriented Operation Support Professional with over 10 years in administration and client services. Skilled in resolving urgent issues and maintaining budgets while ensuring timely service delivery. Strong communicator with proven relationship-building capabilities, committed to enhancing business performance and client satisfaction. Technologically adept, leveraging Microsoft Office, Link Point, and SharePoint to drive efficiency and support organizational objectives.
Overview
17
17
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
02.2012 - 01.2023
- Instructed passengers on safety procedures and supported in emergency situations
- Ensured safe conditions in airplane cabin
- Delivered food and beverage service to enhance travel experience and provided comfort items
Administrative Assistant
SNC Lavalin Constructors Inc
Astoria, NY
05.2010 - 05.2011
- Maintained project drawings/files within document control, ensuring timely access and compliance with turnaround requirements
- Checked in, scanned, and transmitted electronic drawings and manuals through internal database, supporting efficient information retrieval
- Work within one or more Records Management teams/subcontractors to ensure the established procedures are followed
- Prepared estimates for potential clients by reviewing and consolidating information from staff, facilitating informed decision-making
Administrative Assistant
Oz Moving and Storage Inc
New York, NY
04.2009 - 05.2010
- Processed client payments in the database to ensure accurate financial records.
- Resolved customer claim issues for loss or damage, ensuring needs of clients and company were met, preventing potential losses
- Reviewed and secured client credit card transactions to protect company revenue and client interests
Administrative Assistant
Provest LLC
Tampa, FL
08.2005 - 02.2009
- Verified accuracy of foreclosure documents, ensuring compliance with state law and reducing risk of legal issues
- Processed invoices for server payment, facilitating timely payment and maintaining budget adherence
- Reviewed and updated information on new Florida Statutes for legal process service (FS 48.011-FS 48.31), ensuring team remained informed and compliant
Education
Business Administration Studies -
Hillsborough College
Tampa, FLSkills
- Emergency response
- Safety management
- Customer service
- Team coordination
- Time management
- Document management
- Problem solving
- Attention to detail
- Communication skills
Timeline
Flight Attendant
United Airlines
02.2012 - 01.2023
Administrative Assistant
SNC Lavalin Constructors Inc
05.2010 - 05.2011
Administrative Assistant
Oz Moving and Storage Inc
04.2009 - 05.2010
Administrative Assistant
Provest LLC
08.2005 - 02.2009
Business Administration Studies -
Hillsborough College