Lakeshia Winn
Lamar Consolidated Independent School District
Rosenberg,TX
1
Language
17
years of professional experience
Professional with experience in student transportation and child supervision. Skilled in ensuring safety protocols, managing student behavior, and facilitating smooth boarding and disembarking processes. Strong focus on team collaboration and adaptability to changing needs. Reliable and results-driven with excellent communication and problem-solving abilities.
Professional in transportation field with commitment to safety and passenger care. Skilled in maintaining secure environment and providing necessary support during transit. Known for reliability, adaptability, and ability to work seamlessly within team to achieve positive outcomes.
Work History
Bus Monitor
3 Years- Ensured student safety during transit by monitoring behavior and enforcing bus rules.
- Assisted drivers with route navigation and coordinated timely arrivals at destinations.
- Communicated effectively with students, parents, and school staff regarding transportation issues.
- Observed and reported any incidents or irregularities to maintain a safe environment.
Clerk
1 Year 7 Months- Processed customer transactions accurately using point-of-sale systems.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted in training new clerks on operational procedures and safety protocols.
- Maintained cleanliness and organization of work areas to enhance customer experience.
Cashier
9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers daily.
- Trained new cashiers on operational procedures and customer service standards.
Bus Monitor
2 Years 3 Months- Assisted special education students with boarding and disembarking, prioritizing safety and punctuality in transportation.
- Executed operation of wheelchair lift systems while providing support to the driver with essential safety equipment for secure transportation.
- Managed student supervision during transit, focusing on safety and policy compliance.
- Assisted drivers in navigating routes while communicating effectively with students and parents.
- Supervised safe boarding and disembarking of students with special needs, ensuring compliance with safety protocols.
- Oversaw student boarding and disembarking activities, reinforcing safety measures and enhancing overall security.
- Engaged with drivers to convey route adjustments and respond to student needs in a timely manner.
Customer Service Representative
1 Year 2 Months- Investigated and resolved customer inquiries and complaints promptly, contributing to improved customer satisfaction levels.
- Communicated accurate specifications and options for rental equipment and services, empowering customers to make informed choices.
- Executed management of reservations and transactions via proprietary U-Haul software, ensuring streamlined operations and improved customer service.
- Developed and delivered comprehensive training programs to enhance customer engagement and uphold operational excellence.
- Acquired comprehensive understanding of products to provide personalized guidance based on unique customer preferences.
- Managed responses to customer requests for product details, service offerings, and company insights.
- Addressed complex customer inquiries through escalated calls, fostering positive relationships and enhancing customer satisfaction.
Cashier
6 Months- Delivered exceptional customer service, ensuring positive experiences for all customers.
- Handled returns and addressed questions about merchandise, store policies, and ongoing promotions, enhancing customer satisfaction.
- Scanned coupons, applied necessary discounts, processed payments, and efficiently rang up sales on the cash register.
Member Greeter
10 Months- Provided assistance in answering customer queries and locating items to improve shopping efficiency.
- Provided support for customer inquiries, contributing to a positive and efficient shopping environment.
- Facilitated accurate membership status verification for club entrants. Optimized entry procedures to support member access to club. Analyzed purchase receipts to uphold club policy compliance during member exits.
- Engaged with members and guests at entry points, creating an inviting and hospitable atmosphere.
- Managed customer interactions to foster a positive and efficient shopping environment.
Bus operator
1 Year 6 Months- Operated company para-transit bus equipped with wheelchair lifts and seating to transport passengers with physical, emotional, and developmental disabilities safely and professionally.
- Safely guided buses in all traffic and weather conditions, adhered to established scheduling, submitted reports of mechanical issues and delays, assisted passengers.
- Operated transit buses safely, adhering to all traffic regulations and company policies.
- Provided exceptional customer service, assisting passengers with inquiries and ensuring a pleasant travel experience.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
Bus operator
2 Years 11 Months- Operated company para-transit bus equipped with wheelchair lifts and seating to transport passengers with physical, emotional, and developmental disabilities safely and courteously.
- Safely guided buses in all traffic and weather conditions, adhered to established scheduling, submitted reports of mechanical issues and delays, assisted Passengers.
- Operated transit buses safely, ensuring timely service for passengers.
- Maintained accurate records of daily vehicle inspections and incident reports.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
Education
No Degree - Academics
- 3.0 GPA
- BPA Member
High School Diploma
Skills
Passenger safety
Safety awareness
First aid training
Sanitation practices
Behavior management
Child protection
Conflict resolution
Reliability and punctuality
Patience and empathy
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Love Working
Disclaimer
(Lakeshia)
STRENGTH
- Handling Cash
- Communication Skills
- Excellent People Skills
Languages
English
Full Professional
Timeline
Bus Monitor
Lamar Consolidated Independent School District
08.2023 - CurrentRead More
Clerk
Murphy USA
05.2021 - 12.2022Read More
Cashier
Walmart
07.2020 - 04.2021Read More
Customer Service Representative
Uhaul Moving And Storage
06.2017 - 08.2018Read More
Bus Monitor
FBISD
02.2017 - 05.2019Read More
Cashier
Wal-Mart
10.2015 - 04.2016Read More
Member Greeter
Sam's club
09.2014 - 07.2015Read More
Bus operator
MV Transportation
01.2013 - 07.2014Read More
Bus operator
First Transit
02.2010 - 01.2013Read More
Thurgood Marshall High School
No Degree from Academics
Read More
Park View Baptist School
High School Diploma
Read More