LAKESHIA YOUNG
Fountain Inn,SC
Summary
Dedicated Customer Service Professional with over 10 years of experience in customer and human services. Proven expertise in customer interaction, assessments, and issue resolution. Strong communicator skilled in fostering positive relationships with customers and colleagues to enhance customer experiences. Seeking to leverage skills and experience in a dynamic organization.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Dispatcher/Office Assistant
Spartanburg Regional Medical Center
Spartanburg, SC
05.2026 - Current
- Assisted medical staff with urgent transportation needs and logistical support.
- Maintained communication throughout the department by answering phone calls, emails and other inquiries.
- Answered phones and directed inquiries, ensuring efficient communication and response.
- Provided customer service support to clients seeking assistance with transportation services.
- Provided exceptional customer service speaking with customers in a friendly and professional manner
- Managed credit and collections processes to maintain accurate account records.
- Supported upper management in organizing and securing confidential employee records
Shuttle Driver
Spartanburg Regional Medical Center
Spartanburg, SC
01.2024 - Current
- Transported patients and staff between medical facilities and parking areas.
- Assisted passengers with boarding and disembarking the shuttle bus.
- Assisted passengers with mobility needs during transit.
- Provided friendly, supportive interactions to enhance passenger experience.
- Provided clear directions to passengers regarding their destinations. to passengers regarding destinations, pick-ups and drop-off locations.
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Ensured vehicle cleanliness and maintenance for safe operation.
Customer Service Rep.
Alorica (Express scripts)
Remote
10.2020 - 03.2021
- Acted as a customer service representative, assisting customers with current accounts and prospective inquiries via phone.
- Handled inbound customer and associate queries via telephone and email, ensuring prompt and professional responses.
- Assisted customers with account queries, billing issues, and payment processes, enhancing overall customer satisfaction.
- Ensured compliance with HIPAA regulations for customer account verification. by authenticating customer accounts through proper identification and information
- Provided customers with relevant resources regarding medications and insurance coverage to support informed decision-making.
- Recorded call notes, questions, and suggestions through data entry in tracking systems. on tracking systems for recording call notes, questions, and suggestions
Residential Team Lead
The Charles Lea Center
Spartanburg, SC
07.2017 - 10.2020
- Residential team lead in a supervisory role over direct support staff at residential locations.
- Assisted administration, case managers, and health teams with new patient intake for community housing to ensure a smooth onboarding process.
- Assessing supported individuals' routines to develop programs with team members and medical staff to provide better services to supported individuals
- Delivered tailored methods and supports for each supported individual through developed programs, enhancing service quality.
- Provided health, safety, and accountability training for supported individuals and team members to promote a safe and compliant environment.
- Delivered on-call support to ensure smooth program operations.
Living Support Professional
The Charles Lea Center
Spartanburg, SC
07.2013 - 07.2017
- Recruited as a living support professional to work with adults with mental and physical disabilities as well as those with behavioral issues in a residential setting.
- Supervised safety, health, and whereabouts of individuals to create a secure environment for all residents and staff
- Encouraged and exhibited creative thinking, problem solving, and behavioral de-escalation skills to maintain and improve service quality
- Recorded daily logs in residential technology systems detailing health, activities, and behavioral events to track resident progress
- Managed various clerical tasks in office environment and maintained all confidential personnel files
- Facilitated creative thinking and problem solving, applying behavioral de-escalation techniques to enhance service quality
CNA
Loving Care Of South Carolina
SC
05.2010 - 07.2013
- Provided daily in-home care for patients and assisted patients in various medical facilities as a Certified Nursing Assistant.
- Provided emotional support to patients and families during care
- Assisted patients with mobility and transfer in clinical environments to ensure their safety and comfort during movement.
- Fostered compassionate relationships with patients and families to enhance emotional well-being during care
- Work with registered nurses and other medical staff to provide care based on individualized plan of care
- Documented and communicated patient health status to supervising nurse to ensure timely and effective care
- Executed light housekeeping tasks to maintain a clean and safe environment, including vacuuming, laundry, and linen changes
Education
BLS/CPR Instructor - BLS/CPR
SRHS American Heart Association Training Center
04.2025 - 09.2026
CNA Certification -
Med Tech
Columbia, SC 09.2006 - 10.2006
GED
Jacksonville, FLSkills
- Client Interaction
- Effective time management
- Problem Solving & Communication
- Adaptability to Change
Timeline
Dispatcher/Office Assistant
Spartanburg Regional Medical Center
05.2026 - Current
BLS/CPR Instructor - BLS/CPR
SRHS American Heart Association Training Center
04.2025 - 09.2026
Shuttle Driver
Spartanburg Regional Medical Center
01.2024 - Current
Customer Service Rep.
Alorica (Express scripts)
10.2020 - 03.2021
Residential Team Lead
The Charles Lea Center
07.2017 - 10.2020
Living Support Professional
The Charles Lea Center
07.2013 - 07.2017
CNA
Loving Care Of South Carolina
05.2010 - 07.2013
CNA Certification -
Med Tech
09.2006 - 10.2006
GED