LaKesia Pender-Williams
Nashville,NC
Summary
Proven healthcare professional with a track record of enhancing clinic efficiency and patient satisfaction at Piedmont Regional Hospital. Skilled in patient confidentiality and appointment scheduling, adept at improving service delivery through data-driven insights and strong organizational abilities. Successfully trained teams, boosting overall efficiency by identifying and filling scheduling gaps.
Knowledgeable Patient Scheduler with 10 years of experience. Dedicated to following up with patients and maintaining relationships with healthcare professionals. Adept at answering phone calls and emails while remaining efficient.
Overview
3
3
years of professional experience
Work History
Remote Patient Scheduler
Piedmont Regional Hospital
01.2022 - 01.2025
- Verified insurance coverage and obtained pre-authorizations.
- Identified trends in appointment availability data, suggesting improvements to better meet patient needs and preferences.
- Confirmed patient appointments day before scheduled.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
Cottage Care Director
Spring Arbor of Cary
06.2022 - 11.2024
- Maintained accurate records of all care services provided, ensuring proper documentation for billing purposes and regulatory compliance.
- Coordinated interdisciplinary teams to address complex patient needs and deliver comprehensive care.
- Oversaw budget management, optimizing resource allocation while maintaining high-quality care standards.
- Developed strong relationships with patients and families, ensuring their trust in the care provided.
- Collaborated with administrators on strategic planning initiatives to enhance overall service offerings and facilities expansion projects.
- Enhanced patient satisfaction by implementing personalized care plans tailored to individual needs.
- Established partnerships with local healthcare providers, improving access to specialized services for patients.
- Integrated technology solutions into daily workflows for increased efficiency in communication, documentation, and scheduling activities.
Education
Healthcare
Nash Community College
Rocky Mount, NC06-2013
High School Diploma -
Shaw High School
Columbus GA07-1998
Skills
- Patient confidentiality
- Patient registration
- Educating patients
- Strong organization
- Medical terminology
- Follow-up skills
- Appointment scheduling
- Records management
- Data entry proficiency
Timeline
Cottage Care Director
Spring Arbor of Cary
06.2022 - 11.2024
Remote Patient Scheduler
Piedmont Regional Hospital
01.2022 - 01.2025
Healthcare
Nash Community College
High School Diploma -
Shaw High School
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