Laketia Mobley
3990 Se 140 Place
Summary
Proven Shift Manager at McDonald’s, adept in decision-making and customer service, enhanced service quality through effective feedback implementation and team leadership. Excelled in cash handling and fostering employee morale, achieving notable improvements in customer satisfaction and team integration. Skilled in relationship building and resolving customer complaints, embodying company values with a focus on strategic growth.
Overview
11
11
years of professional experience
Work History
Shift Manager
McDonald’s
10.2013 - Current
- Conducted safety inspections to ensure compliance with health regulations.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Implemented customer feedback initiatives for improved service quality.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
South Lake High
Groveland, FL05.2013
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Relationship building
Timeline
Shift Manager
McDonald’s
10.2013 - Current
South Lake High
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