LaKetia Thompson
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BK&Q Construction
Houston, Texas
02.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and asses customers’ needs to achieve satisfaction
- Manage high volumes of inbound calls
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Customer Service Representative
Access 2 Care
Houston, Texas
08.2021 - 01.2022
- Answering customer questions, providing information, taking and processing orders, and addressing complaints
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Receptionist Assistant
HB Services
Houston, Texas
04.2017 - 05.2021
- Greeted customers, delivery persons and official representatives.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Scheduled appointments, meetings, and events for management staff
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Handled diverse needs for clients in-person, by phone or through email.
- Obtained and processed payments from clients for products and services.
Education
Business Administration
Houston Community College
Some College
Skills
- Courteous with Strong Service Mindset
- Telephone Etiquette
- Organization and Efficiency
- Customer Retention Strategies
- Microsoft Office Suite
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Data Confidentiality
- Complaint resolution
- Service standard compliance
- Documentation and reporting
References
Reference
References provided upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Customer Service Representative
BK&Q Construction
02.2022 - Current
Customer Service Representative
Access 2 Care
08.2021 - 01.2022
Receptionist Assistant
HB Services
04.2017 - 05.2021
Business Administration
Houston Community College
Some College
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