Laketra Mcniel

Load and unload packages, lift packages up to 50 lbs, and ensure packages are delivered safely and in good condition.

Interact with customers in a professional and courteous manner, addressing any questions or concerns.

Communicate effectively with dispatch and other team members regarding deliveries and any issues that may arise.

• Answered inbound customer service calls to assist with questions, concerns or problems.
• Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
• Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
• Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.