Laketta James
Fort Worth,US
Summary
To obtain a position where I can apply over 15 years of experience in case management, human services, eligibility, determination, re-entry support, and social service coordination to support federal mission goals and assist vulnerable populations.
Overview
11
11
years of professional experience
Work History
CASEWORKER
Texas Department of family Protective Services
Fort Worth, TEXAS
08.2024 - 12.2025
- Conducted thorough assessments to evaluate client needs and develop tailored service plans.
- Facilitated effective communication between clients, families, and service providers to ensure appropriate support.
- Collaborate with law enforcement, schools, medical providers, and other agencies to ensure coordinated care.
- Prepared detailed court documentation, affidavits, and case summaries; testify in court as needed.
FEDERAL RE-ENTRY CASE MANAGER
Federal Bureau of Prisons (VOA)
Fort Worth, TX
02.2024 - 08.2024
- Assisted clients with obtaining identification, benefits, transportation, and employment resources.
- Monitored client progress, ensured adherence to re-entry guidelines, and documented all services.
- Collaborated with BOP staff, probation officers, mental health providers, and community partners.
HOUSING CASE MANAGER
City of Mesquite
Mesquite, TX
06.2023 - 02.2024
- Managed caseloads for housing assistance programs such as rapid rehousing, rental assistance and homelessness prevention.
- Conducted eligibility evaluations, income assessment, and housing barrier assessments.
- Coordinated with landlords, shelters and maintained accurate documentation for audits and HUD program complaints.
DIABILITY CLAIM COUNSELOR
Muse Disability Services
Memphis, TN
09.2022 - 03.2023
- Assisted clients through SSI/SSDI application and appeal processes.
- Gather medical documentations, communicated with healthcare providers, and prepared disability case files.
- Explain social security processes and eligibility requirements.
REMOTE SCHEDULING COORDINATOR
United Healthcare Group
Grand Prairie, TX
01.2021 - 09.2022
- Coordinated scheduling for healthcare appointments to optimize resource allocation and patient access.
- Managed provider calendars, facilitating timely communication and efficient appointment management.
- Developed and maintained scheduling templates to streamline operational processes and enhance productivity.
MAIL CARRIER
United States Postal Service
Dallas, TX
03.2020 - 01.2021
- Delivered mail and packages efficiently, adhering to established routes and schedules.
- Sorted and organized mail accurately to optimize delivery processes.
- Communicated effectively with customers to address inquiries and resolve delivery issues.
HUMAN SERVICE TECHNICIAN 3
Texas Department of Family Protective Services
Dallas, TX
09.2016 - 03.2020
- Assisted clients in navigating service processes to improve access to family protective resources.
- Collaborated with multidisciplinary teams to address client needs and formulate effective intervention plans.
- Conducted assessments of family situations, identifying areas for support and necessary services.
FAMILY CASE WORKER
Metrocare Services
Dallas, TX
09.2014 - 08.2016
- Assessed client needs and developed individualized service plans to facilitate effective support strategies.
- Coordinated with multidisciplinary teams to implement interventions that promote client well-being and stability.
- Advocated for clients' rights and access to essential resources within the community support system.
Education
Social Work
Mississippi Valley State University
Itta Bena, MS, USSkills
- Issue identification and resolution
- Interpersonal and written communication
- Records management
- Client advocacy
Timeline
CASEWORKER
Texas Department of family Protective Services
08.2024 - 12.2025
FEDERAL RE-ENTRY CASE MANAGER
Federal Bureau of Prisons (VOA)
02.2024 - 08.2024
HOUSING CASE MANAGER
City of Mesquite
06.2023 - 02.2024
DIABILITY CLAIM COUNSELOR
Muse Disability Services
09.2022 - 03.2023
REMOTE SCHEDULING COORDINATOR
United Healthcare Group
01.2021 - 09.2022
MAIL CARRIER
United States Postal Service
03.2020 - 01.2021
HUMAN SERVICE TECHNICIAN 3
Texas Department of Family Protective Services
09.2016 - 03.2020
FAMILY CASE WORKER
Metrocare Services
09.2014 - 08.2016
Social Work
Mississippi Valley State University