LAKETTIA BULLOCKS
Chattanooga,TN
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Assistant
BlueCross BlueShield Of Tennessee Inc.
01.2024 - Current
- Receiving, investigating and resolving all customer injuries timely and accurately.
- Ensuring all customer communication is clearly documented.
- Educating caller to ensure resolution is achieved on first contact.
Patient Service Representative/Front Office
Physician's Care
03.2011 - Current
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Used [Software] to schedule appointments.
Patient Care and Service Technician
Care Focus
01.2009 - 03.2011
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Education
Associate of Applied Science Degree in Business -
Chattanooga State
05.2019
Medical Assistant Certificate Program -
Chattanooga College
03.2011
Skills
- Appointment Scheduling
- Patients' vital signs
- Patient Care Coordination
- Medical Terminology
- Telephone Etiquette
- Document filing
- Adaptability in Healthcare Settings
- Clinical Support
- Electronic Health Records
- Verbal and written communication
- Knowledgeable in [Software]
- Medical Billing
Additional Training And Knowledge
- Medical related computer software including, CPT and ICD coding/insurance, office procedures, routine lab procedures, and patient preparation
- Various PACS and EMR systems
- Basic medical assisting, sterile technique procedures, triage, injections, EKG, phlebotomy, drug screens, varying lab work, and work comp exams
Personal Information
Title: CPR/BLS Certification - National CPR Foundation
Certification
- [CPR/BLS Cerftification], [National CPR Foundation]
Timeline
Clinical Assistant
BlueCross BlueShield Of Tennessee Inc.
01.2024 - Current
Patient Service Representative/Front Office
Physician's Care
03.2011 - Current
Patient Care and Service Technician
Care Focus
01.2009 - 03.2011
Associate of Applied Science Degree in Business -
Chattanooga State
Medical Assistant Certificate Program -
Chattanooga College