Work Preference
Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work

Lakeya Brown

FLEETCOR
Maywood,IL

Work Preference

Desired Job Title

Customer Service Recep.Sales Associate

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid

Location:

Maywood, IL

Open to relocation:

No

Important To Me

Work-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefits401k matchPaid sick leave
1
Certification
19
years of professional experience

Customer Service Receptionist supporting airlines and passengers in a fast-paced call center. Handles telephone, email, and chat inquiries, processes 100–200 requests per week in systems, and keeps order and billing records accurate. Trains 10–15 employees on nationwide workflows while managing high-volume service needs and redirections to the right department.

Work History

Customer Service Recep.

9 Years 7 Months
FLEETCOR | 01.2017 - Current
  • Handled 70+ calls daily, assisting with urgent requests and redirecting inquiries to appropriate departments as needed.
  • Processed customer requests and entered information into systems to ensure accurate and timely fulfillment.
  • Handled 70+ calls daily, assisted with urgent requests, and redirected inquiries to appropriate departments.
  • Maintained detailed records and performed data entry to support accurate billing and streamline order tracking.
  • Trained 30 new employees on nationwide systems, emphasizing attention to detail and customer satisfaction.

Sales Associate

9 Years 11 Months
ONCE UPON A CHILD | 01.2008 - 12.2017
  • Assisted 20-30 customers daily by addressing inquiries, locating products, and delivering friendly service to enhance overall shopping experience.
  • Recommended accessories and additional products to improve customer satisfaction and increase sales revenue.
  • Supported team members with cash register operations and organized product displays to maintain a clean, efficient workspace.

Education

High school diploma or GED - General Studies

Proviso East High School | Maywood

Pharmacy Tech - Pharmacy

Triton College | River Grove, IL | 12-2022

Skills

Customer service
Order entry
Data entry
Microsoft Excel
Live chat
Customer relationship management
Call handling
Customer escalation management
Employee training
Workflow coordination

Certification

  • Driver's License
  • CPR Certification
  • AED Certification
  • Pharmacy Technician License

Timeline

Customer Service Recep.

FLEETCOR
01.2017 - CurrentRead More

Sales Associate

ONCE UPON A CHILD
01.2008 - 12.2017Read More

Proviso East High School

High school diploma or GED from General Studies
Read More

Triton College

Pharmacy Tech from Pharmacy
Read More
Lakeya Brown